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XBOX - Pre-order PitCoins are not being awarded

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

 

On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1 Schumacher edition 

2 digital 

3 bought in june

4 no

 

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1. Schumacher Edition

2. Digital via Xbox store

3. 1st of July 2020

4. No

 

My gamertag is CesckySguasto

Still waiting for pitcoins on July 21st

Edited by Cescky93
Added correct info + gamertag

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Still waiting on Pitcoins for Schumacher Edition purchased digitally from the XBox store. CLBROWN85 on Xbox One 

 

1. Schumacher Edition Xbox 

2. Digital via Xbox Store 

3. 23.06.20

4. No, earned some in game though that were added. 

CLBROWN85 

Edited by Br0wnUltim8tum

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1. Deluxe Schumacher edition. 

2. Digital. 

3. May 12th

4. Yes and Yes. 

Gamertag = WeedFlaminRacer

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1. Deluxe Schumacher

2. Digital on the Xbox store

3.  1st July I think 

4. No

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1) Schumacher edition

2) Digital pre-order (Microsoft Xbox Store)

3) may 2nd, 2020

4) Haven't purchased any pitcoins yet.

amertag: die2cry

 

 

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Deluxe edition 

Digital via Microsoft store

03/07/20

Yes 11000 on 11/07/20 yes 

Xbox Gamertag huggy197278

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1. Deluxe Schumacher Edition

2. Digital

3. 14th May

4. Have bought one pack

Gamertag: iTs B Raid

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14 minutes ago, huggy81 said:

Deluxe edition 

Digital via Microsoft store

03/07/20

Yes 11000 on 11/07/20 yes 

Xbox Gamertag huggy197278

 

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schumacher edition

digital via xbox store

juli 1

yes, and they were added   correctly

gamertag:Superdavinsky on xbox

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1. Deluxe Schumacher Edition

2. Digital Copy

3. Saturday 27th June

Not attempted to buy pitcoins

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Pre-ordered standard edition and pitcoins aren't there and never have been. I'm on Xbox and my Xbox gamertag is Bobob#4596. I have not tried to purchase any pitcoins.

Edited by Bobob4567

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I got the Schumacher edition

digital

Some time in may I think not quite sure (money didn’t go out until about the 30th June though.

yes I did purchase some pitcoins and got them and were able to use them. (Currently on 9,500 after buying the podium pass and levelling up until the Union Jack style livery)

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On 13/07/2020 at 18:54, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe / schumacher edition

2. Digital

3. May, 8

4. I bought pitcoins twice and received normally ...

Gamertag - FabianoCandido8

 

@BarryBL - some of my friends received their pitcoins this week ...

Edited by Fabianocandido8

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