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XBOX - Pre-order PitCoins are not being awarded

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Gamer tag: GJDizzle 

platform: Xbox one 

Schumacher edition pre ordered (digital) 

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1. Schumacher edition

2. digital from Xbox store

3. 28/06/2020

4. Yes and yes

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1. Schumacher edition

2. Digital via xbox store

3. 25th april 2020 have email to prove if needed

4. No

Gamertag - AreeableRacer

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Posted (edited)

1. Schumacher Edition 

2. Digital (xbox store)

3. When preorder was made available 

4. Yes, purchased 11,000 to buy the podium pass as at the time I forgot about the free 15,000, the 11,000 was added straight away as well  

Gamertag: Extremexgamer21 

Edited by WEllis780
Forgot to add Gamertag

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Posted (edited)

1. Schumacher Edition

2. Digital 

3. 25th April 2020

4. No attempt to purchase coins

Gamertag - NxthxnD

Edited by Jellybob88

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Posted (edited)

Deluxe

Digital

July 1st or 2nd, one of those two

Yes, I received the pitcoins I bought

Edited by larrybtheg

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1. Schumacher edition

2. Digital Xbox store

3. June 28th

4.No

Gamertag: Grimes F1 

 

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1. Deluxe Schumacher Edition

2. Digital Edition

3. 16th June 2020

4. No, Didn't purchase any. Although i have redeemed 2,500 when i reached Level 13 of podium pass which worked correctly.

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On 7/14/2020 at 7:54 AM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

—Deluxe Edition 

—Digital form Xbox store 

—Purchased 03/06/20

—No attempt to buy coin packs 

Gamertag - B Bonanza 25

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe Schumacher Edition

2. Digital

3. 2 weeks before release 

4. No 

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1. Deluxe Schumacher Edition

2. Digital Xbox Store

3. 7/2/2020

4. No

 

Do I need to add some code in somewhere?

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  • 70 Edition but added Schumacher DLC
  • Digital - Microsoft Store
  • Digital Pre-Order 22 June
  • No Attempt to purchase 

Gamer tag- Keegz ZA

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1.  Schumacher Edition

2. Digital via Xbox store

3. 28/6/2020

4. I haven't

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1.  Schumacher Edition

2. Digital via Xbox store

3. 01/7/2020

4. I haven't

5. GamerTag: NicolasOliver

 
 

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Posted (edited)

1. Schumacher edition

2. Digital

3. Pre-ordered/purchased on 10th June 2020

4. No purchases made.

If you need it, my gamer tag is TRoNiXiC

Edited by Tronixic
Gamer tag add

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1. Schumacher Edition

2. Digital on Xbox store

3. 01/07/2020

4. I haven't 

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Deluxe Edition

Digital Version

11th May 2020

No I haven't attempted to purchase any coin packs.

 

Xbox Gamertag is Plasticacrobat0

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Posted (edited)

1. Schumacher edition 

2. Digital 

3. Around May

4. yes and yes

On 7/13/2020 at 10:54 PM, Hoo said:
Edited by JamesBarlow22

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On 7/13/2020 at 11:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

-70 edition

-digital

- 23-06-2020

-no

 

xbox one 

gamertag: HVE x TheDemon

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Posted (edited)

1. Schumacher Edition

2. Digital on Xbox store  (Xbox One X)

3. 27/6/2020

4. I haven't 

 

GT: Sajmon79 CZE

Edited by Sajmon79

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Schumacher Edition 

Digital on Xbox Store

Can't quite remember the date but it was end of June

No

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Deluxe Schumacher editiom

Digital (Xbox)

About a week before release

No

Gamertag L2 Veyron

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Posted (edited)

1. Deluxe / Schumacher Edition 

2. Digital 

3. 30/6

4 Yes and they were added correctly

Gamertag: Dezspized.   

Xbox

Edited by Dezspized

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