XBOX - Pre-order PitCoins are not being awarded

[HamzaHimself 2]

@BarryBL It's now been more than 2 weeks since I've been playing the game without my Pitcoins. Any update, even an update saying it's been fixed or looked into is appreciated instead of nothing. 

[Jonathansins15 0]

1. Deluxe Schumacher edition

2. digital 

3. sometime in June i believe

4. no haven't bought any coins

[Sajmon79 0]

4 hours ago, HamzaHimself said:

@BarryBL Je to už více než 2 týdny, co jsem hrál hru bez Pitcoinů. Jakákoli aktualizace, dokonce i aktualizace, která říká, že byla opravena nebo prozkoumána, je oceněna místo nic. 

Updated to 1.05 and still nothing. I don't like the game anymore and I regret pre-orders.

[RySc0 0]

1. What version of the game did you purchase (Deluxe Edition or 70 Edition)

Schumacher Edition

2. Was this a digital or boxed version of the game?

Digital

3. If digital, when was the original purchase made?

13th June

4. Have you attempted to purchase any coin packs? If so, were these were added correctly?

Not purchased

 

XBOX Gamertag RySc0

Edited July 23 by RySc0

[GJDizzle 0]

1. Deluxe Schumacher edition 

2. digital 

3. Purchased May 2020 

4. haven’t bought coins 

gamertag: GJDizzle 

I received 2500 coins but not the 15000 promised. 
 

Thanks 

[Houghosimm 0]

Schumacher Edition

Digital

1/07/2020

No

Gamertag - Houghosimm

[armedhylander 7]

1. Deluxe edition 

2. Digital

3. Two weeks before release

4. No

5. Gamertag: armedhylander

It's been two weeks and a couple of patches later, and no updates beyond "we're looking into it". If the pass expires before the pitcoins are added, I'm never preordering again.

[wingers1983 1]

1. Deluxe Schumacher Edition

2. Digital

3. Mid June

4. No

[Sean1975 0]

Deluex / Schumacher edition 

digital 

cant remember 

Yes 

Xbox- seandcfc28

[DJRichie 1]

My pitcoins are still missing after the update.

1. Schumacher Edition

2. Digital

3. I preordered it on the 30th April

4. No

Xbox Gamertag - RichieEvans1975

 

Please can we have an update on what is happening.

[loganhamilton21 0]

Pit coins still not in account after 1.05

1. Schumacher Edition

2. Digital

3. Preordered June 14th

4. No

Xbox Gamertag: Upnorthpilot

[ChilboSwaggins 0]

1. Schumacher Edition

2. Digital

3. PreorderEd 6/9, charged 6/29

4. No

 

Gamertag: Chilbo Swaggins

[MoyDSMerlinMD 0]

I bought the Schumacher edition

Digital for xbox

Purchase made on May 30th

I have not attempted to buy coin packs

[Skedvard 0]

1. Deluxe Schumacher Edition

2. Digital

3. June 23rd from XBOX store

4. No

Gamertag: skedvard420 - XBOX ONE

[Dawid256 0]

1. Schumacher Edition

2. Digital 

3. 27/06/20

4. No

gamertag - Dawid2564881

[BarryBL 4,136]

Thanks for all of your responses - the information has allowed us to identify how and why this issue has occurred.  We have been working to identify all affected users and resolve this issue. This has only affected a group of Xbox digital pre-order customers.

Working alongside Microsoft, we believe we now have a solution in place. We will provide more information when we have a specific date. Please be assured that we are treating this issue as a top priority and we hope to resolve it as soon as we can. We sincerely apologise and many thanks for the patience you have shown.

[oostrominos 0]

1.Schumacher edition

2.Digital

3.28-6-2020

4.No

Gamertag. Oostrominos

[Spur1990 0]

I am on PS4, but didnt find anything regarding my issue. I can't download the Cars. I did several times check PSN store. Status of the DLC is bought but nowhere any chance to download. Neither in Store nor in-game. Both DLC's are "installed" PSN says.

1. Schumacher Edition

2. Digital PSN Store

3. July 6th

4. No

PSN: srpsko_srce

Edited July 23 by Spur1990

[maxibone33 8]

Why is there no further update on this? Is the solution really that hard? Just refund everyone the Schumacher DLC, problem solved.

[Iscariot27 0]

1. Deluxe Schumacher Edition

2. Digital on Xbox store

3. June 12, 2020

4. No I have not

[HotWheelzMcGee 19]

FYI an update was posted in the original thread. Don’t know why it wasn’t posted here.

Quoted here for convenience:

Thanks for all of your responses - the information has allowed us to identify how and why this issue has occurred.  We have been working to identify all affected users and resolve this issue. This has only affected a group of Xbox digital pre-order customers.

Working alongside Microsoft, we believe we now have a solution in place. We will provide more information when we have a specific date. Please be assured that we are treating this issue as a top priority and we hope to resolve it as soon as we can. We sincerely apologise and many thanks for the patience you have shown.

 

 

[URLMZATZ22 0]

1. Deluxe edition

2. Digital

3. 20 June 2020

4. Yes, they were added correctly

Gamertag - Mzatz

[Alanfubar 0]

1 shumacher edition 

2 digital 

3 unsure pre ordered about 2 weeks before launch

4 yes and yes 

GT Alanfubar

 

[BushiAntz 0]

1. Deluxe / Schumacher edition

2. Digital

3. May 15th

4. No

GT - vCMH & BushiAntz

Edited July 23 by BushiAntz

[Jason199676 0]

1 70th edition 

2 xbox digital store

3 9 may 2020

4 yes I paid for some