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XBOX - Pre-order PitCoins are not being awarded

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35 minutes ago, HotWheelzMcGee said:

FYI an update was posted in the original thread. Don’t know why it wasn’t posted here.

Quoted here for convenience:

Thanks for all of your responses - the information has allowed us to identify how and why this issue has occurred.  We have been working to identify all affected users and resolve this issue. This has only affected a group of Xbox digital pre-order customers.

Working alongside Microsoft, we believe we now have a solution in place. We will provide more information when we have a specific date. Please be assured that we are treating this issue as a top priority and we hope to resolve it as soon as we can. We sincerely apologise and many thanks for the patience you have shown.

 

 

thanks a lot and hope a little bonus 

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1. Schumacher Edition

2. Digital

3. 12/06/2020

4. No

GamerTag - Mikhri91

XBOX

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1. Deluxe Schumacher edition
2. Digital Xbox store

3. 29-6-2020 preorder

4.nope

gametag: strikersun

 

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Posted (edited)
On 7/13/2020 at 11:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Deluxe Edition

digital

26-06-2020

no coin packs purchased

Edited by BrancoBo

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On 7/13/2020 at 6:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1-Purchased the 70 Edition

2-It is the digital version of the game

3-The original purchase was made in June 23, in the xbox store

4-I didn't try to make the purchase of any coin pack

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Schumacher Edition

 

Digital

 

July 1st

 

No, because why should I pay for what I already have and not received?

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1.Deluxe / Schumacher Edition

2. Digital

3. Pre-Ordered on 5/14 I believe that was the first day it was available to Pre-order 

4. No 

5. Gamertag: Mogli PR 

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Posted (edited)

Schumacher dlc

Xbox store 

Cant remember exavt date but first few weeks of pre order

Bought 2000 pitcoins.

gamertag EvilHaggis87

 

Edited by brennan0101

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I dont want to sound greedy, but with most of us here missing out on the promised 15k pitcoins at release, with the addition of all the people already having played the game, thus missing out on completing challenges and so that are tied with the podium pass, i know not everyone would have bought the podium pass from those intial coins, but i feel like we missed out big time here, any plans for any compensation?

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Posted (edited)

1. Schumacher Deluxe edition

2. Digital xbox store

3. 25th april

4. I haven't any pitcoin

 

Gamertag: VePe91

Edited by Vellu29

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Deluxe Schumacher edition

Digital

24 April 2020

I haven't any pitcoin

 

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I still haven't got my pitcoins too with for preordering

Platform - Xbox

Gamertag - Nick Masters

Schumacher edition

Pre-order : June 15th 2020

Digital via Xbox Store

I haven't bought any coins actually.

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

I also have not received my pit coins after pre ordering the Schumacher edition off the xbox store. GT: Luke090904

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1. Schumacher edition

2. Digital

3. 09/06/2020

4. No

Gamertag - JordanYRB

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Over 2 weeks now. Pretty much finished the game and still waiting on coins.

Xbox - Schumacher edition. Have access to DLC.

Digital download pre ordered a few weeks before release.

i haven’t brought any pitcoin, but did win 2500 in my team which added fine.

first few days of playing, had error codes when trying to access pitpass which went away.

 

 

 

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1) Schumacher Edition

2) Digital

3) 01/05/20

4) Have purchased pitcoins which were successfully added 

 

GT: SillySinStorm

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Still no pit coins yet unfortunately 

Gamertag - geog78

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1. Deluxe Schumacher edition 

2.xbox digital store 

3. Cant remember 

4.yes to buy the pass 

5. Xbox - vSwxys

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1. Schumacher Edition 

2. Digital 

3. About a month before Release Date 

4. I Bought the 24,000 Pack and they were successfully added. 

Gamertag - XSteady32

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Xbox GT - ScotteyF1

 

1. Deluxe Schumacher edition 

2. digital 

3. Purchased May 2020

4. haven’t bought coins 

 

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1. Schumacher-Edition

2. Digital Xbox one store

3. 08 July 2020

4. No I haven't 

5. Xbox gamertag: VSRHubert19 

 

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