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XBOX - Pre-order PitCoins are not being awarded

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18 hours ago, BarryBL said:

Thanks for all of your responses - the information has allowed us to identify how and why this issue has occurred.  We have been working to identify all affected users and resolve this issue. This has only affected a group of Xbox digital pre-order customers.

Working alongside Microsoft, we believe we now have a solution in place. We will provide more information when we have a specific date. Please be assured that we are treating this issue as a top priority and we hope to resolve it as soon as we can. We sincerely apologise and many thanks for the patience you have shown.

1. Schumacher Edition 

2. Microsoft Store (Xbox) 

3. June 23rd 2020

4. No

Gamertag: Pakettel

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1. Schumacher Edition 

2. Microsoft Store (Xbox) 

3. June 23rd 

4. No 

Gamertag: Pakettel

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Posted (edited)
8 hours ago, stenly51 said:

1 70 edition

2 xbox digital store ( digital version)

3  June

4 only spend 2500 what i took from free pass

Gamertag Stenly51sith

 

Edited by stenly51

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2weeks in, and still havent recieved pitcoins, gamertag Ameya23V, please resolve this issie as soon as possible

  • Agree 1

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1. Schumacher Edition

2. Digital copy 

3. June 30th 

4. I bought some coins but have not received my Received received my pre-order pit coins 

5. WildWestbradon2 

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Hi still no pit coins

Xbox one DeadManViper85

Digital Schumacher edition 

Pre ordered as soon as it came on store

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1. Deluxe Edition

2. Digital from Microsoft Store 

3. 25/06/2020

4. No

Gamertag on Xbox is EarthMallard445

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Posted (edited)

Deluxe Schumacher edition

Xbox digital 

sometime before release

bought 11,000 not knowing I would get 15,000, but still haven’t got the 15,000

gamertag on xbox : XSn1perXprosX 

Edited by Thomas202

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1. Schumacher Deluxe Edition

2. digital 

3. 30.06.

4. no

Gamertag: DerBock98

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Posted (edited)

Hi, 

I don't have my pitcoins yet.I have Schumacher Edition. Pre-Order.  

Gamertag: BrenoSoldier z 

Xbox one. 

Edited by breno12312
Mistakes.

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1. Schumacher edition

2. Xbox digital

3. 2 July 2020

4. No I didn't get 

Chocgaming96 

20200709_162125.jpg

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1. Deluxe Schumacher Edition

2. Digital

3. pre-order 28th June

4. No

Gamertag - Goldenwing01 

Xbox One console

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Posted (edited)

1. Schumacher Edition

2. Digital

3. 30.06

4. Yes and yes

GT: Sp3cialElit3 

Edited by GioMan807

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Posted (edited)
On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe Edition

2. Digital Edition through the xbox store

3. 2nd July 2020

4. No

Gamertag: LukeSamuel5

Edited by LukeSamuel5

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Locked as we have the data sample we need.

Visit below for latest updates

 

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