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XBOX - Pre-order PitCoins are not being awarded

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13 hours ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

 

13 hours ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

• Deluxe Edition

• Digital

• Purchased on june 27th

• Have not attempted

 

Xbox Live:

QEM x GRulli

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1. Schumacher Edition

2. Digital 

3. Don’t know the exact date, but I preordered it

4. Yeah, I bought pitcoins. But only because I never received my 15,000 pitcoins.

Gamertag: JAYxDAWGx123 

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Posted (edited)

1. Deluxe Schumacher Edition

2. Digital

3. Pre-ordered back on May 2nd, 2020

4. No additional pitcoins purchased, just waiting for the ones I already bought 🙂

 

Gamertag: DersDrums

Edited by DersDrums
Added specific order date

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1. Schumacher Edition

2. Digital

3. 05/06/2020

4. Absolutely not

GT (Xbox) BadOtterTV

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Schumacher edition 

Digital on xbox store

Preordered 21/6/2020

No purchases made in game 

Xbox gamer tag - The Jokeeeerrrr

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Posted (edited)
  • I got the Schumacher Edition
  • Digital edition
  • I preordered it from the Xbox Store
  • no
  • Xbox Gamertag - RichieEvans975
Edited by DJRichie

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Schumacher Deluxe Edition

Digital

Order placed: 24/04/2020 Order completed: 01/07/2020

Yes, and yes, the pitcoin were added correctly.

Note: After purchasing the pitcoin(2000, I also had an additional 2500 from the free podium pass), I purchased a car skin, and a glove from the in-game shop. After these purchases I had 500 coin left. When I went back into the game after restarting my console, it said that I had received 500 pitcoin, and my currency had been updated. I was still on 500 coin. I thought it was worth mentioning, maybe it helps.

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14 hours ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Schumacher Edition

2. Digital on Xbox store

3. 08/05/2020 or May 8

4. yes, i bought and entrous the pitcoins normally

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Posted (edited)

1. Deluxe Schumacher edition.

2. Digital through Xbox store.

3. Pre-Ordered on 03/07/20

4. No

My game always crashes when I try to get on my team and I get dashboarded HELP AND FIX CODEMASTERS

Gamertag - Darth Nytras

Edited by SennaKing

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14 hours ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Deluxe

Digital

July 1st

Haven't bought pitcoins 

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1. Schumacher Edition

2. Digital pre-order

3. 2/7/2020

4. I haven't bought Pitcoins

Gamertag: Gian1422#7841

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1. Schumacher Edition and the 70th Anniversary Edition

2.Digital

3.Between July 1st and July 5th. Can't remember the exact day.

4. No, I'm waiting patiently for the missing pitcoins problem is solved.

Gamertag - WimpyNick

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1. 70 edition

2. Digital on Xbox store

3. June 28 2020

4. I have not bought any additional pitcoins 

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1. Deluxe edition

 

2. Digital

 

3. 16/6/2020

 

4. Not yet

 

5. GT- SoC M3zinator

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Schumacher edition

 digital version

purchased 24/06/2020

No additional coin purchase made

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Schumacher edition purchased from xbox store on June 28th. Have not purchased any pit coins. 

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1. Schumacher Edition

2. Digital

3. 25 April 2020

4. Yes and Yes

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1. Deluxe schumacher edition

2. Digital via xbox store

3. 28th June 

4. No

Gamertag - The Jeffynaut

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1. 70 edition

2. Digital on Xbox store

3. June 27 2020

4. I have not purchased additional pit coin. 

Gamertag- TSBambii

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1. Schumacher Edition

2. Digital on Xbox store

3. Back in May/June

4. I haven't 

GT: AdamBro2014

 

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