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XBOX - Pre-order PitCoins are not being awarded

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Schumacher Edition

Digital

Pre-ordered 30th April 2020

Not bought any coins yet

GT: F1 Delta

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe version 

2. Digital 

3 21/06/2020

4 got 2500 from podium pass did receive them 

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On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe Schumacher edition Xbox one

2. Digital

3. 29th June

4. No 

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1. Deluxe/ Schumacher version 

2.Digital via the Xbox Store

3. June 28th

4. No as I'm waiting for the 15k pre order coins and don't want to buy more when I should have 15k

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1. F1 2020 Deluxe Schumacher Edition

2. Digital Purchase (Xbox Store)

3. 27/05/2020

4. Purchased 4000 Pitcoins and they were correctly added.

Xbox Gamertag: SCOTTZ2805

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Schumacher edition

Digital pre-order (Xbox store)

July 3rd

No

Gamertag - Kyber F1

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1. Deluxe/ Schumacher edition

2. Digital Xbox store 

3. July 7

4. No

Gamertag Xbox- Nathan6707

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1. Schumacher Edition 

2. Digital 

3. July 3rd

4. No

 

GT - RSF1Hamiiton

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Gamer tag - ZyDRAD

Schumacher edition 

Digital copy

Purchased 28th of june

No and No

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Posted (edited)

1 - Schumacher Edition

2 - Digital vis the Xbox store

3 - 1st July 2020

4 - I haven’t tried to buy extra. 
 

GT - CheezyDave33

Edited by Cheezydave1

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Posted (edited)
On 7/13/2020 at 10:54 PM, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Deluxe edition

Digital Microsoft Store

8th June 2020

No

Gamer tag:EatCurryNow

Edited by EatCurryNow
Adding additional information

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Posted (edited)

1. Deluxe Edition

2. Digital Download

3. 29/6/20 on Microsoft Store

4. No because when I go to the store it offers me the 70 DLC and the Schaumahcer DLC when I already have both of them instead of offering me the coins.

Gamertag - SleetyFlyer4827

Edited by SleetyFlyer4827

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1. Schumacher Edition

2. Digital

3. 26th June

4. Yes and they were loaded on to my account with no issues

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1. Schumacher edition

2. Digital

3. 2nd July 2020

4. No

Gamertag on Xbox- Crispy2001

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Posted (edited)

1. Deluxe Schumacher edition

2. Digital pre-order

3. April 25th 2020

4. Didn't buy any

Gamertag on Xbox- Intense Fibre 

Edited by skrailing

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1. Schumacher Edition

2. Digital via Xbox Store

3. 29/06/2020

4. No, didn't want to buy any as I didn't think I would get them as I still don't have the ones for buying Schumacher Edition.

Gamertag: Matt Bower

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Hi

I haven't received my pitcoins either

Deluxe Schumacher edition ps4

Digital pre order

Around a week before the release of the Schumacher edition

No and no

 

Gamertag Vk97Gr

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Schumacher Edition

Digital

27th June

Yes - added successfully

 

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1. Deluxe/Schumacher 

2. Digital

3. Pre Ordered Unsure of Exact Date But Late June

4.Have not purchased any packs

5. GT: THEMAN656

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