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XBOX - Pre-order PitCoins are not being awarded

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Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

  • Thanks 2
  • Confused 2
  • Agree 2
  • Disagree 2

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1. Schumacher Edition

2. Digital via Xbox store

3. 16/6/2020

4. Not yet, was planning to if it took to long for the original coins to be added🙂

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12 minutes ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. 70 Edition

 

2.  Digital

 

3. Cannot Remember exact date but preordered of Xbox store 

 

4.  No 

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Posted (edited)
  • Schumacher Edition
  • Digital Version on Xbox One Store
  • 01/07/2020
  • No, I'm waiting my pitcoins patiently!
  • Gamertag: DeepSoul
Edited by TheDeepSoul

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Posted (edited)


- F1® 2020 Deluxe Schumacher Edition

- Digital version

- May 21, 2020

- buy 2000 coins, if added


 
Edited by Juancho91

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19 minutes ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Schumacher Edition

2. Digital via Xbox store

3. Jun 2020

4. I haven't

 

Please. We are waiting  long time ... what is happening? 

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I purchased the Deluxe Schumacher edition

It was the digital version of the game

I purchased the game on the 13th of May

I have not purchased any coin packs, however a friend of mine who has had the same lack of preorder pitcoins issue as me, has purchased a coin pack and has received them

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1. Deluxe Schumacher Edition

2. Digital version

3. 28/06/2020

4. Yes, 2000 pitcoins, but are not there yet. (online services went down shortly after that on 07/07)

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deluxe schumacher edition

digital pre order

9th june 2020

no pitcoins purchased

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- F1® 2020 Deluxe Schumacher Edition

- Digital version

- June 21ST 2020 

- No pitcoins purchased.  

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Deluxe Edition, Digital pre-order via Xbox Store, 25th April, Not tried to by any coins

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Posted (edited)
1 hour ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged

Edited by Swordarama

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Posted (edited)

1 schumacher edition (deluxe edition) 

2 digital version 

3 30 june 2020

4 no I haven't bought any pitcoin

Gamertag: swordarama

Edited by Swordarama

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1. Schumacher Edition (Deluxe) 

2. Digital via Xbox store

3. 02/5/2020

4. I haven't

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Posted (edited)

Schumacher edition 

Digital Microsoft store

26th June 2020

Yes and yes

Gamertag: Puddock1869

Edited by PuddockKTID
Add gamertag

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- Schumacher Edition

- Digital version via Microsoft Store

- 28/06/2020

- Not attempted to buy any Pitcoins

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Posted (edited)

1. Schumacher Edition

2. Digital via xbox store 

3. 10/6/2020

4. No only pitcoins I have are the 2500 from level 13 of the free part of podium pass. 

Ino you didnt ask for this information but just incase its needed my xbox username is: jimmyg1234

Edited by jimmyg123
Found exact pre order purchase date from my Microsoft purchase history

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1 hour ago, Hoo said:

 

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

Delux Schumacher edition

Digital

May 12

Too scared to try

 

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Posted (edited)
12 hours ago, Hoo said:

Hi All,

There have been numerous reports of some Xbox One users not receiving their pre-order PitCoins. We are currently investigating this issue with assistance from the team at Microsoft. We will update this thread with more information once we have it. Please be assured that any customer who is entitled to PitCoins will receive them. To assist with our investigations, please could you provide the following information:

  • What version of the game did you purchase (Deluxe Edition or 70 Edition)
  • Was this a digital or boxed version of the game?
  • If digital, when was the original purchase made?
  • Have you attempted to purchase any coin packs? If so, were these were added correctly?

For other PitCoin-related issues, please check the forums to see if your issue has already been logged.

Thanks.

1. Deluxe Schumacher edition

2. Digital pre-order

3. 6/7/20 (About 4 hours before it went live)

4. Didn't buy any

Edited by DopeAntelope04

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1. Deluxe/Schumacher edition

2. Digital

3. Purchased/pre-ordered April 26, 2020

4. Yes & Yes

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1. Deluxe / schumacher edition

2. Digital

3. June 28th

4. No

Gamertag - Gregers UK

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