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F1 2021 | Online Services Down For Maintenance | 26/07/2021 ×

PC Crashes all the time at start up (ego dumper)


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4 hours ago, BarryBL said:

How to access your DXDiag @w1n1x

In your Start menu > Search > Enter in search 'dxdiag' > 'Save All Information' > Publish onto this thread 🙂 

 

Thanks! Will get back to you!

Btw did you forward the Ego Dumper global issue to the technical team? Are you guys working on a patch fix which will address the issue? I'm so depressed about the fact that I never finished a single race that's longer than 25% because of this issue. At launch the game seem to worked quite fine. After the 1.08 patch things started to fall apart. I don't want to delete the game and sell my wheel because of this. The only reason I bought a wheel was because of this game.

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I am pretty new to PC gaming and like to think I am fairly competent at dealing with issues on the PC.
However I have the EGO Dump crash every time I try to run this game.
So far I have not managed to get it to start at all which is really frustrating.
I have tried updating my graphics drivers to the latest one and tried just about every fix I have found but nothing works.

The PC is fairly new with a spec that I believe should run this game.
I already have this game on PS4 and hoped to also play it on PC but alas it seems my hopes have been dashed.

I have attached the files I hope you need to be able to help me.

Thanks in advance!

Doug

DxDiag.txt

692646-20201110-130957-0.zip

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  • Moderator

UEFI 1.6

Audio driver DCH please remove the HDA driver before updating to this UAD variant.

LAN driver

DDU safe mode and reinstall the driver without internet

Delete the hardware_settings_config.xml make sure you use TAA not checkerboard (***?) consider a framerate cap

You might want to uninstall One Drive if you don't use / need.

Disconnect the Elgato stuff until you have troubleshooted the game.

Update the Logitech receiver with SetPoint then uninstall it. If you can troubleshoot with a standard wired keyboard and / or mouse please do.

 

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  • 3 months later...

Egodumper crash all the time at the game launch apparently after 1.16 patch loaded:

Here other info :


6.       Have you tried any troubleshooting? We recommend the steps here as a starting point for any issues. Please let us know what troubleshooting methods you have tried while creating this post. 

Every tips suggested have been tried with no success


7.       Any accessories you are using (gamepad, wheel etc) 

Thrustmaster TS300 Wheel
8.       Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.

Include Egodumper crash and Dxdiag 

Please also add a DXDiag if you are playing on PC.

DxDiag.txt

728712-20210302-085715-0.zip

Egodumper.pdf

728712-20210302-085715-0.zip

DxDiag.txt

Egodumper.pdf

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Can you try:

  1. Deleting the hardware.settings.xml file, verifying the files on Steam
  2.  A Clean re-install of the game
  3.  Reverting back your graphics drivers perhaps to a earlier version. Has this issue occurred since your latest driver update, dates 23.02.2021 from your DXDiag.
  4. Removing all mods (liveries etc count)
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  • Administrator

Hi @MauricioBueno,

Seems like another user is having a similar problem. Can you try, as a experiment, reverting your graphics drivers back to a previous one. We've had a slight increase in reports of this from using running a latest driver, and I would like to rule that out when possible. (probably can already be ruled out, but worth a try)

Please also list the troubleshooting attempted, as 'all of them' won't help us eliminate potential options for you. I'd recommend going back through this page and trying things that potentially apply to you. 

 

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I never managed to get this working so I gave up trying.

Life is too short to waste on messing with getting software working right after you install it and I wasted a lot of time.

F1 2020 works reasonably on PS4 so that's what I use.

I've installed iRacing on the PC and it works great!

Regards,

Doug

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On 3/2/2021 at 9:45 PM, MauricioBueno said:

Hi sr! Not work for me.

Buuuuuut, now i playng normal. 

The only way to solve my problem was by formatting the entire machine and starting all installations from scratch.
 

It is quite probable that a lot of the issues reported on these forums are related to corrupt Windows installations. Hence the lack of replication but the users are reluctant to try a clean reinstall of the OS because they do not have a reliable backup and recovery process.

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14 hours ago, RMinuzzi said:

*sorry for my english*

There is a security program called IBM Trusteer rapport, when I turned it off, problem solved. I hope this can help some of you.

Perfect, this is the problem and the solution. 

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  • 2 weeks later...

hello it's the first time i write on a forum to fix a problem but i tried all the possible solutions and none of them works...

the game crashes when it reaches the license agreement page with an this ego dump:

[24-03-2021 16:57:08] - ##################################################
[24-03-2021 16:57:08] - EGO dumper
[24-03-2021 16:57:08] - processId=5900, threadId=11236, exceptionPointers=000000000AA4D220, buildId=746942
[24-03-2021 16:57:08] - ##################################################
[24-03-2021 16:57:08] - Suspending threads of process 5900
[24-03-2021 16:57:08] - tempPath=C:\Users\user\AppData\Local\Temp\
[24-03-2021 16:57:08] - dumpFilename = C:\Users\user\AppData\Local\Temp\746942-20210324-165708.dmp
[24-03-2021 16:57:08] - offsetsFilename = C:\Users\user\AppData\Local\Temp\746942-20210324-165708.off
[24-03-2021 16:57:08] - infoFilename = C:\Users\user\AppData\Local\Temp\info.txt
[24-03-2021 16:57:08] - dredFilename = C:\Users\user\AppData\Local\Temp\dred.txt
[24-03-2021 16:57:08] - hardwareSettingsInfoFilename = C:\Users\user\AppData\Local\Temp\hardware_settings_info.xml
[24-03-2021 16:57:08] - hardwareSettingsConfigFilename = C:\Users\user\AppData\Local\Temp\hardware_settings_config.xml
[24-03-2021 16:57:08] - zipFilename = C:\Users\user\AppData\Local\Temp\746942-20210324-165708-0.zip
[24-03-2021 16:57:08] - 0x140000000: F1_2020.exe
[24-03-2021 16:57:08] - 0x77A80000: ntdll.dll
[24-03-2021 16:57:08] - 0x7FED8DC0000: aswhook.dll
[24-03-2021 16:57:08] - 0x77960000: kernel32.dll
[24-03-2021 16:57:08] - 0x7FEFDB50000: KERNELBASE.dll
[24-03-2021 16:57:08] - 0x7FEFE520000: advapi32.dll
[24-03-2021 16:57:08] - 0x7FEFE600000: msvcrt.dll
[24-03-2021 16:57:08] - 0x7FEFFB80000: sechost.dll
[24-03-2021 16:57:08] - 0x7FEFDCA0000: RPCRT4.dll
[24-03-2021 16:57:08] - 0x7FEF34B0000: amd_ags_x64.dll
[24-03-2021 16:57:08] - 0x77860000: USER32.dll
[24-03-2021 16:57:08] - 0x7FEFE110000: GDI32.dll
[24-03-2021 16:57:08] - 0x7FEFE6A0000: LPK.dll
[24-03-2021 16:57:08] - 0x7FEFFCC0000: USP10.dll
[24-03-2021 16:57:08] - 0x7FEC2F10000: bink2w64.dll
[24-03-2021 16:57:08] - 0x7FEFE320000: ole32.dll
[24-03-2021 16:57:08] - 0x7FEF4CC0000: WINMM.dll
[24-03-2021 16:57:08] - 0x7FEFD9D0000: crypt32.dll
[24-03-2021 16:57:08] - 0x7FEFD840000: MSASN1.dll
[24-03-2021 16:57:08] - 0x7FEF9C10000: d3d9.dll
[24-03-2021 16:57:08] - 0x7FEFCA60000: VERSION.dll
[24-03-2021 16:57:08] - 0x7FEF9B60000: d3d8thk.dll
[24-03-2021 16:57:08] - 0x7FEFBAD0000: dwmapi.dll
[24-03-2021 16:57:08] - 0x7FEB72B0000: d3dcompiler_47.dll
[24-03-2021 16:57:08] - 0x7FEE4CA0000: dinput8.dll
[24-03-2021 16:57:08] - 0x7FEF91B0000: dxgi.dll
[24-03-2021 16:57:08] - 0x7FEC2E00000: gfsdk_ssao_d3d11.win64.dll
[24-03-2021 16:57:08] - 0x7FEF3570000: gpuopen_depthoffieldfx_x64.dll
[24-03-2021 16:57:08] - 0x7FEFAB10000: VCRUNTIME140.dll
[24-03-2021 16:57:08] - 0x7FEFAA20000: api-ms-win-crt-runtime-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEE3C30000: ucrtbase.DLL
[24-03-2021 16:57:08] - 0x7FEFAA10000: api-ms-win-core-timezone-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFAA00000: api-ms-win-core-file-l2-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFA9F0000: api-ms-win-core-localization-l1-2-0.dll
[24-03-2021 16:57:08] - 0x7FEFCAA0000: api-ms-win-core-synch-l1-2-0.dll
[24-03-2021 16:57:08] - 0x7FEF4930000: api-ms-win-core-processthreads-l1-1-1.dll
[24-03-2021 16:57:08] - 0x7FEF4920000: api-ms-win-core-file-l1-2-0.dll
[24-03-2021 16:57:08] - 0x7FEF4910000: api-ms-win-crt-heap-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEF4900000: api-ms-win-crt-string-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEF1550000: api-ms-win-crt-stdio-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEE3C20000: api-ms-win-crt-convert-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFBAF0000: hid.dll
[24-03-2021 16:57:08] - 0x7FEFF7B0000: imagehlp.dll
[24-03-2021 16:57:08] - 0x7FEFA500000: iphlpapi.dll
[24-03-2021 16:57:08] - 0x7FEFE180000: NSI.dll
[24-03-2021 16:57:08] - 0x7FEFA4F0000: WINNSI.DLL
[24-03-2021 16:57:08] - 0x7FEFFAA0000: oleaut32.dll
[24-03-2021 16:57:08] - 0x7FEFD490000: secur32.dll
[24-03-2021 16:57:08] - 0x7FEFD650000: SSPICLI.DLL
[24-03-2021 16:57:08] - 0x7FEFDF30000: setupapi.dll
[24-03-2021 16:57:08] - 0x7FEFD8A0000: CFGMGR32.dll
[24-03-2021 16:57:08] - 0x7FEFDBD0000: DEVOBJ.dll
[24-03-2021 16:57:08] - 0x7FEFE9A0000: shell32.dll
[24-03-2021 16:57:08] - 0x7FEFFC40000: SHLWAPI.dll
[24-03-2021 16:57:08] - 0x7FECEB60000: steam_api64.dll
[24-03-2021 16:57:08] - 0x7FEC2550000: tobii.gameintegration.dll
[24-03-2021 16:57:08] - 0x7FEFDEE0000: WS2_32.dll
[24-03-2021 16:57:08] - 0x7FEF98A0000: winhttp.dll
[24-03-2021 16:57:08] - 0x7FEF9830000: webio.dll
[24-03-2021 16:57:08] - 0x7FEFE710000: wininet.dll
[24-03-2021 16:57:08] - 0x7FEFD980000: api-ms-win-downlevel-user32-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFD860000: api-ms-win-downlevel-shlwapi-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFDBF0000: api-ms-win-downlevel-version-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFDBC0000: api-ms-win-downlevel-normaliz-l1-1-0.dll
[24-03-2021 16:57:08] - 0x77C50000: normaliz.DLL
[24-03-2021 16:57:08] - 0x7FEFF7D0000: iertutil.dll
[24-03-2021 16:57:08] - 0x7FEFDB40000: api-ms-win-downlevel-advapi32-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEFD880000: USERENV.dll
[24-03-2021 16:57:08] - 0x7FEFD850000: profapi.dll
[24-03-2021 16:57:08] - 0x7FEFD990000: wintrust.dll
[24-03-2021 16:57:08] - 0x7FEFC880000: wtsapi32.dll
[24-03-2021 16:57:08] - 0x7FEF33D0000: xinput9_1_0.dll
[24-03-2021 16:57:08] - 0x7FEFE970000: IMM32.DLL
[24-03-2021 16:57:08] - 0x7FEFDDD0000: MSCTF.dll
[24-03-2021 16:57:08] - 0x7FEB70C0000: gameoverlayrenderer64.dll
[24-03-2021 16:57:08] - 0x77C40000: PSAPI.DLL
[24-03-2021 16:57:08] - 0x7FEB5C70000: steamclient64.dll
[24-03-2021 16:57:08] - 0x7FEB5AF0000: tier0_s64.dll
[24-03-2021 16:57:08] - 0x7FEC30B0000: vstdlib_s64.dll
[24-03-2021 16:57:08] - 0x7FEFD000000: MSWSOCK.dll
[24-03-2021 16:57:08] - 0x7FEFD1A0000: bcrypt.dll
[24-03-2021 16:57:08] - 0x7FEFD6E0000: cryptbase.dll
[24-03-2021 16:57:08] - 0x7FEFC4A0000: wshtcpip.dll
[24-03-2021 16:57:08] - 0x7FEFB810000: uxtheme.dll
[24-03-2021 16:57:08] - 0x7FEFD260000: CRYPTSP.dll
[24-03-2021 16:57:08] - 0x7FEFCCF0000: rsaenh.dll
[24-03-2021 16:57:08] - 0x7FEF5830000: d3d11.dll
[24-03-2021 16:57:08] - 0x7FEFCA30000: cryptnet.dll
[24-03-2021 16:57:08] - 0x7FEFE6B0000: WLDAP32.dll
[24-03-2021 16:57:08] - 0x7FEFD1D0000: ncrypt.dll
[24-03-2021 16:57:08] - 0x7FEFCC50000: bcryptprimitives.dll
[24-03-2021 16:57:08] - 0x7FEC45C0000: nvspcap64.dll
[24-03-2021 16:57:08] - 0x7FEFCA70000: ntmarta.dll
[24-03-2021 16:57:08] - 0x7FEFADF0000: nvapi64.dll
[24-03-2021 16:57:08] - 0x7FEF2380000: mscms.dll
[24-03-2021 16:57:08] - 0x7FEFA350000: dhcpcsvc6.DLL
[24-03-2021 16:57:08] - 0x7FEFA370000: dhcpcsvc.DLL
[24-03-2021 16:57:08] - 0x7FEFCD80000: WINSTA.dll
[24-03-2021 16:57:08] - 0x7FEEDE50000: nvwgf2umx.dll
[24-03-2021 16:57:08] - 0x7FEFFBA0000: CLBCatQ.DLL
[24-03-2021 16:57:08] - 0x7FEFBB80000: MMDevApi.dll
[24-03-2021 16:57:08] - 0x7FEFB9A0000: PROPSYS.dll
[24-03-2021 16:57:08] - 0x7FEF3290000: AUDIOSES.DLL
[24-03-2021 16:57:08] - 0x7FEB5960000: mssps.dll
[24-03-2021 16:57:08] - 0x7FEF2BD0000: MSACM32.dll
[24-03-2021 16:57:08] - 0x7FED91C0000: wmvcore.dll
[24-03-2021 16:57:08] - 0x7FED9710000: WMASF.DLL
[24-03-2021 16:57:08] - 0x7FEFB5F0000: gdiplus.dll
[24-03-2021 16:57:08] - 0x7FEB5800000: spsreng.dll
[24-03-2021 16:57:08] - 0x7FEC2CD0000: srloc.dll
[24-03-2021 16:57:08] - 0x7FEF3380000: wdmaud.drv
[24-03-2021 16:57:08] - 0x70CD0000: ksuser.dll
[24-03-2021 16:57:08] - 0x7FEFBB20000: AVRT.dll
[24-03-2021 16:57:08] - 0x7FEF2BF0000: msacm32.drv
[24-03-2021 16:57:08] - 0x7FEF2BC0000: midimap.dll
[24-03-2021 16:57:08] - 0x7FEFE190000: urlmon.dll
[24-03-2021 16:57:08] - 0x7FEFD870000: api-ms-win-downlevel-ole32-l1-1-0.dll
[24-03-2021 16:57:08] - 0x7FEE4CE0000: LGJoyFrc.dll
[24-03-2021 16:57:08] - 0x7FEFCE20000: credssp.dll
[24-03-2021 16:57:08] - 0x7FEFD160000: wship6.dll
[24-03-2021 16:57:08] - 0x7FEFCE50000: DNSAPI.dll
[24-03-2021 16:57:08] - 0x9AF0000: WLIDNSP.DLL
[24-03-2021 16:57:08] - 0x12410000: mdnsNSP.dll
[24-03-2021 16:57:08] - 0x9B30000: nimdnsNSP.dll
[24-03-2021 16:57:08] - 0x103D0000: nimdnsResponder.dll
[24-03-2021 16:57:08] - 0x7FEF4A40000: rasadhlp.dll
[24-03-2021 16:57:08] - 0x7FEFA3A0000: fwpuclnt.dll
[24-03-2021 16:57:08] - 0x7FEFCDC0000: schannel.DLL
[24-03-2021 16:57:08] - 0x12450000: bit4cnsp.dll
[24-03-2021 16:57:08] - 0x7FEF26B0000: WinSCard.dll
[24-03-2021 16:57:08] - 0x7FEFD680000: apphelp.dll
[24-03-2021 16:57:08] - Writing callstacks for threads of process: 5900
[24-03-2021 16:57:08] - Thread: 4092
[24-03-2021 16:57:08] - Thread: 3360
[24-03-2021 16:57:08] - Thread: 10728
[24-03-2021 16:57:08] - Thread: 10544
[24-03-2021 16:57:08] - Thread: 9744
[24-03-2021 16:57:08] - Thread: 11020
[24-03-2021 16:57:08] - Thread: 10212
[24-03-2021 16:57:08] - Thread: 1260
[24-03-2021 16:57:08] - Thread: 4848
[24-03-2021 16:57:08] - Thread: 10172
[24-03-2021 16:57:08] - Thread: 10492
[24-03-2021 16:57:08] - Thread: 1864
[24-03-2021 16:57:08] - Thread: 6076
[24-03-2021 16:57:08] - Thread: 10984
[24-03-2021 16:57:08] - Thread: 11144
[24-03-2021 16:57:08] - Thread: 11032
[24-03-2021 16:57:08] - Thread: 740
[24-03-2021 16:57:08] - Thread: 10128
[24-03-2021 16:57:08] - Thread: 1720
[24-03-2021 16:57:08] - Thread: 2644
[24-03-2021 16:57:08] - Thread: 10528
[24-03-2021 16:57:08] - Thread: 9792
[24-03-2021 16:57:08] - Thread: 11236
[24-03-2021 16:57:08] - Thread: 10820
[24-03-2021 16:57:08] - Thread: 10448
[24-03-2021 16:57:08] - Thread: 10384
[24-03-2021 16:57:08] - Thread: 1056
[24-03-2021 16:57:08] - Thread: 10516
[24-03-2021 16:57:08] - Thread: 7160
[24-03-2021 16:57:08] - Thread: 7216
[24-03-2021 16:57:08] - Thread: 10232
[24-03-2021 16:57:08] - Thread: 10484
[24-03-2021 16:57:08] - Thread: 8664
[24-03-2021 16:57:08] - Thread: 2284
[24-03-2021 16:57:08] - Thread: 8884
[24-03-2021 16:57:08] - Thread: 9944
[24-03-2021 16:57:08] - Thread: 10940
[24-03-2021 16:57:08] - Thread: 10652
[24-03-2021 16:57:08] - Thread: 4368
[24-03-2021 16:57:08] - Thread: 1320
[24-03-2021 16:57:08] - Thread: 10456
[24-03-2021 16:57:08] - Thread: 7040
[24-03-2021 16:57:08] - Thread: 10960
[24-03-2021 16:57:08] - Thread: 1956
[24-03-2021 16:57:08] - Thread: 11240
[24-03-2021 16:57:08] - Thread: 4200
[24-03-2021 16:57:08] - Thread: 8304
[24-03-2021 16:57:08] - Thread: 7488
[24-03-2021 16:57:08] - Thread: 5236
[24-03-2021 16:57:08] - Thread: 11076
[24-03-2021 16:57:08] - Thread: 2288
[24-03-2021 16:57:08] - Thread: 6992
[24-03-2021 16:57:08] - Thread: 3984
[24-03-2021 16:57:08] - Thread: 10348
[24-03-2021 16:57:08] - Thread: 10500
[24-03-2021 16:57:08] - Thread: 10396
[24-03-2021 16:57:08] - Thread: 6036
[24-03-2021 16:57:08] - Thread: 10612
[24-03-2021 16:57:08] - Thread: 1832
[24-03-2021 16:57:08] - Thread: 10592
[24-03-2021 16:57:08] - Thread: 10436
[24-03-2021 16:57:08] - Thread: 5628
[24-03-2021 16:57:08] - Thread: 11052
[24-03-2021 16:57:08] - Thread: 10360
[24-03-2021 16:57:08] - Thread: 9968
[24-03-2021 16:57:08] - Thread: 9596
[24-03-2021 16:57:08] - Thread: 10688
[24-03-2021 16:57:08] - Thread: 11072
[24-03-2021 16:57:08] - Thread: 9860
[24-03-2021 16:57:08] - Thread: 4528
[24-03-2021 16:57:08] - Thread: 7964
[24-03-2021 16:57:08] - Thread: 10300
[24-03-2021 16:57:08] - Thread: 9664
[24-03-2021 16:57:08] - Thread: 10792
[24-03-2021 16:57:08] - Thread: 7924
[24-03-2021 16:57:08] - Thread: 6432
[24-03-2021 16:57:08] - Thread: 1508
[24-03-2021 16:57:08] - Thread: 3228
[24-03-2021 16:57:08] - Thread: 9776
[24-03-2021 16:57:08] - Thread: 5732
[24-03-2021 16:57:08] - Thread: 7656
[24-03-2021 16:57:08] - Thread: 4148
[24-03-2021 16:57:08] - Thread: 9788
[24-03-2021 16:57:08] - Thread: 4428
[24-03-2021 16:57:08] - Thread: 7824
[24-03-2021 16:57:08] - Thread: 752
[24-03-2021 16:57:08] - Thread: 6240
[24-03-2021 16:57:08] - Thread: 3480
[24-03-2021 16:57:08] - Thread: 1760
[24-03-2021 16:57:08] - Thread: 7164
[24-03-2021 16:57:08] - Offsets file can be found at: C:\Users\user\AppData\Local\Temp\746942-20210324-165708.off.
[24-03-2021 16:57:08] - Writing DMP file.
[24-03-2021 16:57:08] - MiniDump can be found at: C:\Users\user\AppData\Local\Temp\746942-20210324-165708.dmp.
[24-03-2021 16:57:08] - Preparing ZIP file.
[24-03-2021 16:57:08] - Resuming threads of process 5900.
 

 

sorry for this method of giving it but i don't know how to get it in other ways.

If i have to give more informations to help me ask.

 

i have the 416.14 version of the nvidia drivers but it doesn't help.

i use win 7 with diretx11 and i lounch using it so it shouldn't be a problem.

the disk where the game is saved has over 100 gb of free space.

i tried to sed the 3d configurations and run in windowed but nothing works.

it still crashes in the license agreement screen.

 

if i ignore the ego dump and reopen the game window i can accept the license agreement but then it doesn't connect

to racenet probably because it knows it crashed. 

thanks to everyone that can help and sorry if there are some errors in the writing but i'm not a native english speaker. 

 

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