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[ Multiplayer ] - HO78.6443 Error Code Master Thread - Xbox

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Hi @BarryBL I’m using virgin media and had no connection issues of the same type in the previous f1 games and rarely have connection issues in games such as fifa and cod 

28209F36-12FA-4F40-8C74-0E5396589B9F.jpeg

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Hi @swifishy, can you add the screen before that too, with NAT type and 'Current Network Status' on too please. 30ms can be a little bit of an issue. For example, I know ideal for FIFA Ultimate team is 16ms as you see it in the pre-matchmaking lobby. I'd usually back out of matchmaking on FUT Champs with a 30ms ping for example (but I won't drag myself into a Champs rant 😛 )

 

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Hi @BarryBL here’s the screen. I feel like my latency changes depending on time of day, due to people using the WiFi for work etc. Maybe at night it will be different. And yep let’s Leave fut champs for another day 😂

3F42E47F-EBF3-42EB-8EB0-C3BBCDC72E5F.jpeg

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Hi @BarryBL I gave the network speed another go slightly better latency. Hope we’re making some progress as I really want to get into some online races soon!! Thanksimage.thumb.jpg.879781a22c2bd1253eecd7ee02a866a6.jpg

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Can others send their pictures if their having this issue as well otherwise no progress is going to be made. Can’t believe I spent £50 on this game and can’t get to play online. Please do your part!!! @BarryBL has there been any progress? Thanks 

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Hi everyone,

@swifishy has kindly added all the information needed for me to add to our internal report. If you experience this, please add:

  •  Picture of Xbox Connectivity settings
  •  Video of user being kicked.
  •  Report code found in Main Menu > Game Options > Settings (16 digit code)

Thanks.

 

 

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Posted (edited)

Very disappointed nothing has been done about this, been fine on every other game. A time frame would be nice considering me paying over £60 on the game honestly considering a refund

 

Edited by CaiJF

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@BarryBL what progress has been made with this issue, it has been known since the game has been released now and nothing has been done. Do you require more footage or screenshots as we have had little transparency as to a timeframe or what the problem is. 

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I found the way how to stop disconnecting me from servers.

I'm using mobile broadband (Three UK) and on 4G having this error every race. Once I couldn't download anything from xbox store after update because of 4G problem, issue last for 3 weeks till microsoft fixed it. 

I have changed my connection to 3G and had no problems at all. Played for few hours switched to 4G and get DC in 2 mins. Every time I playing F1 changing to 3G. (F1 2019 works ok on 4g and other games)

 

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1 minute ago, GethinJ44 said:

From your phone or router?

Router. My router is Huawei 4G Router 3 Pro.

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Right i dont want to get exited but ive gone 17 laps without dc and im praying that this works😂

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5 hours ago, Shamball said:

@BarryBL any update ?

Still under investigation everyone. 

We have to try and find a regular replication. If users who are affected can continue to provide the information I requested earlier like @swifishy gave to us.

 

On 7/31/2020 at 11:31 AM, swifishy said:

Hi @BarryBL here’s the screen. I feel like my latency changes depending on time of day, due to people using the WiFi for work etc. Maybe at night it will be different. And yep let’s Leave fut champs for another day 😂

3F42E47F-EBF3-42EB-8EB0-C3BBCDC72E5F.jpeg

 

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Hi everyone,

To give all an update here regarding the error code. The error indicates a loss of connectivity with Microsoft's back-end servers. We initially suspected that it might be caused by the game generating more network traffic than the customer's connection could handle, but from the screenshots the bandwidth looks good and the packet loss isn't bad.

It's possible that a heavily-shared network could become compromised though, like Zoom calls going on in another room or something. Can users confirm on how shared their network is?

 

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@BarryBL thanks for this update. I have four people using the wifi in my house each of which have a phone connected to the wifi. Two people work off this wifi during the day with one person taking a couple zoom calls a day. However in the evening both people stop using the wifi and later on when everyone is off the wifi I play f1 and still get disconnected when it is only me actively using the wifi. I may be able to complete the odd 3 lap race but cannot do anything more than 4 laps.  

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