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My rank is getting deleted every time

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Hey there,

1. A detailed description of the issue
I've been playing ranked races lately. After I got ranked in in gold I had a break. Eventually I started the game, joined ranked and noticed that my rank was gone. 
This happens to me all the time, everytime I restart the game I will begin new. I checked my Super Licence and noticed this error message: "Connect to the internet to create your Super Licence and take part in exciting multiplayer competition". Even my Trophy cabinet and my stats won't be shown. Although I clearly have an Internet connection (because I can race in ranked, unranked and league).

2. Platform

3. What version of the game you are using

4. Game-mode?
Multipayer Ranked

5. What are you replication numbers?
I tried at least 6 times, everytime I had no rank anymore.

6. What troubleshooting have you attempted?
Uninstalled and re-installed the game; restarted my PC and wifi router. And closed and re-opened the game.

7. What peripherals are you are using 
Logitech G29 Wheel

8. Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.

I'd appreciate any help.

Anmerkung 2020-07-31 183930.png


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This is driving me nuts too I’ve spent 42 hours driving carefully racing my ass off. Finally got a A license but it resets every time I only see my rank after every 5 races I can’t see anyone else’s my race net account still shows I’m playing F1 2013 I love the game but this is the only thing putting me off playing.

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