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PC - Game Not Loading Since Patch 1.08

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Posted (edited)

1.       A detailed description of the issue. 

EGO Dumper, Since installing the game I get ego dumper whenever I load the game,  Once you close the dump report the game the continued to load, but now after patch 1.08 the game no longer loads

2.       Platform 

PC
3.       What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 

Can not load the game so no version showing, was running 1.07 


4.       Game-mode? 

can not load so all


5.       What are your replication numbers? Minimum test attempts are 4. Please also add EXACT replication steps for us to try too. 

Too many


6.       What troubleshooting have you attempted? Please always try to attempt to fix the issue. Do you have the latest drivers? Have you check your connectivity settings?

Tried verifying files via steam


7.       Please provide a video recording of your game crashing so we can see where the issue occurs?

Occurs after starting game


8.         [ For PC ] – Please add a DXDiag to your post.   

 

DxDiag.txt

Edited by drb1965
  • Agree 1

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1.       A detailed description of the issue.

Game does not start

2.       Platform 

PC- Steam
3.       What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 

Suppose the last one, steam has updated it
4.       Game-mode? 

None, tried both dx11 and dx12
5.       What are your replication numbers? Minimum test attempts are 4. Please also add EXACT replication steps for us to try too. 

A lot
6.       What troubleshooting have you attempted? Please always try to attempt to fix the issue. Do you have the latest drivers? Have you check your connectivity settings?

Updated drivers, changed graphic settings, ran as admin, 

 

 

7.       Please provide a video recording of your game crashing so we can see where the issue occurs?

It does not start, cannot have a video
8.         [ For PC ] – Please add a DXDiag to your post.   

 

[24-08-2020 22:55:01] - ##################################################
[24-08-2020 22:55:01] - EGO dumper
[24-08-2020 22:55:01] - processId=22140, threadId=10924, exceptionPointers=00000000001486B0, buildId=678677
[24-08-2020 22:55:01] - ##################################################
[24-08-2020 22:55:01] - Suspending threads of process 22140
[24-08-2020 22:55:01] - tempPath=C:\Users\poggi\AppData\Local\Temp\
[24-08-2020 22:55:01] - dumpFilename = C:\Users\poggi\AppData\Local\Temp\678677-20200824-225501.dmp
[24-08-2020 22:55:01] - offsetsFilename = C:\Users\poggi\AppData\Local\Temp\678677-20200824-225501.off
[24-08-2020 22:55:01] - infoFilename = C:\Users\poggi\AppData\Local\Temp\info.txt
[24-08-2020 22:55:01] - dredFilename = C:\Users\poggi\AppData\Local\Temp\dred.txt
[24-08-2020 22:55:01] - hardwareSettingsInfoFilename = C:\Users\poggi\AppData\Local\Temp\hardware_settings_info.xml
[24-08-2020 22:55:01] - hardwareSettingsConfigFilename = C:\Users\poggi\AppData\Local\Temp\hardware_settings_config.xml
[24-08-2020 22:55:01] - zipFilename = C:\Users\poggi\AppData\Local\Temp\678677-20200824-225501-0.zip
[24-08-2020 22:55:01] - 0x140000000: F1_2020_dx12.exe
[24-08-2020 22:55:01] - 0x7FFBF44D0000: ntdll.dll
[24-08-2020 22:55:01] - 0x7FFBF2540000: KERNEL32.DLL
[24-08-2020 22:55:01] - 0x7FFBF1E20000: KERNELBASE.dll
[24-08-2020 22:55:01] - 0x7FFBF3690000: advapi32.dll
[24-08-2020 22:55:01] - 0x7FFBF37D0000: msvcrt.dll
[24-08-2020 22:55:01] - 0x7FFBF3280000: sechost.dll
[24-08-2020 22:55:01] - 0x7FFBF3530000: RPCRT4.dll
[24-08-2020 22:55:01] - 0x7FFBF2220000: crypt32.dll
[24-08-2020 22:55:01] - 0x7FFBF2120000: ucrtbase.dll
[24-08-2020 22:55:01] - 0x7FFBDFFC0000: amd_ags_x64.dll
[24-08-2020 22:55:01] - 0x7FFBF3660000: gdi32.dll
[24-08-2020 22:55:01] - 0x7FFBCEAA0000: bink2w64.dll
[24-08-2020 22:55:01] - 0x7FFBF30E0000: USER32.dll
[24-08-2020 22:55:01] - 0x7FFBF1CA0000: win32u.dll
[24-08-2020 22:55:01] - 0x7FFB7B9E0000: d3d12.dll
[24-08-2020 22:55:01] - 0x7FFBF2380000: gdi32full.dll
[24-08-2020 22:55:01] - 0x7FFBF3C20000: ole32.dll
[24-08-2020 22:55:01] - 0x7FFBF1D80000: msvcp_win.dll
[24-08-2020 22:55:01] - 0x7FFBF2C20000: combase.dll
[24-08-2020 22:55:01] - 0x7FFBF3740000: imagehlp.dll
[24-08-2020 22:55:01] - 0x7FFBF3010000: oleaut32.dll
[24-08-2020 22:55:01] - 0x7FFBF2600000: setupapi.dll
[24-08-2020 22:55:01] - 0x7FFBD7950000: dinput8.dll
[24-08-2020 22:55:01] - 0x7FFBA1B00000: d3dcompiler_47.dll
[24-08-2020 22:55:01] - 0x7FFBF1CD0000: cfgmgr32.dll
[24-08-2020 22:55:01] - 0x7FFBA0C30000: dxcompiler.dll
[24-08-2020 22:55:01] - 0x7FFBF20F0000: bcrypt.dll
[24-08-2020 22:55:01] - 0x7FFBF05A0000: dxgi.dll
[24-08-2020 22:55:01] - 0x7FFBF3D50000: shell32.dll
[24-08-2020 22:55:01] - 0x7FFBF3770000: shlwapi.dll
[24-08-2020 22:55:01] - 0x7FFBF1D20000: wintrust.dll
[24-08-2020 22:55:01] - 0x7FFBC34E0000: gfsdk_ssao_d3d12.win64.dll
[24-08-2020 22:55:01] - 0x7FFBEDBB0000: gpuopen_depthoffieldfx_x64.dll
[24-08-2020 22:55:01] - 0x7FFBF2A70000: ws2_32.dll
[24-08-2020 22:55:01] - 0x7FFBF0560000: hid.dll
[24-08-2020 22:55:01] - 0x7FFBE8400000: WINMM.dll
[24-08-2020 22:55:01] - 0x7FFBF10C0000: iphlpapi.dll
[24-08-2020 22:55:01] - 0x7FFBE6560000: secur32.dll
[24-08-2020 22:55:01] - 0x7FFBE80E0000: winhttp.dll
[24-08-2020 22:55:01] - 0x7FFBC3300000: tobii.gameintegration.dll
[24-08-2020 22:55:01] - 0x7FFBDBF10000: wininet.dll
[24-08-2020 22:55:01] - 0x7FFBDD5B0000: steam_api64.dll
[24-08-2020 22:55:01] - 0x7FFBD8FB0000: MSVCP140.dll
[24-08-2020 22:55:01] - 0x7FFBEC020000: wtsapi32.dll
[24-08-2020 22:55:01] - 0x7FFBD9FA0000: VCRUNTIME140.dll
[24-08-2020 22:55:01] - 0x7FFBC5390000: xinput1_4.dll
[24-08-2020 22:55:01] - 0x7FFBD9F70000: VCRUNTIME140_1.dll
[24-08-2020 22:55:01] - 0x7FFBF19E0000: DEVOBJ.dll
[24-08-2020 22:55:01] - 0x7FFBF1610000: CRYPTBASE.DLL
[24-08-2020 22:55:01] - 0x7FFBF1AE0000: SSPICLI.DLL
[24-08-2020 22:55:01] - 0x7FFBF3BE0000: IMM32.DLL
[24-08-2020 22:55:01] - 0x7FFBEFBC0000: kernel.appcore.dll
[24-08-2020 22:55:01] - 0x7FFBF1820000: MSASN1.dll
[24-08-2020 22:55:01] - 0x7FFBBB6E0000: gameoverlayrenderer64.dll
[24-08-2020 22:55:01] - 0x7FFBF3A00000: PSAPI.DLL
[24-08-2020 22:55:01] - 0x7FFBE30B0000: inputhost.dll
[24-08-2020 22:55:01] - 0x7FFBF3A10000: shcore.dll
[24-08-2020 22:55:01] - 0x7FFBEF300000: CoreMessaging.dll
[24-08-2020 22:55:01] - 0x7FFBED6E0000: PROPSYS.dll
[24-08-2020 22:55:01] - 0x7FFBEDC40000: wintypes.dll
[24-08-2020 22:55:01] - 0x7FFBEEC20000: CoreUIComponents.dll
[24-08-2020 22:55:01] - 0x7FFBF0990000: ntmarta.dll
[24-08-2020 22:55:01] - 0x37B0000: bcryptPrimitives.dll
[24-08-2020 22:55:01] - 0x7FFB7A6B0000: steamclient64.dll
[24-08-2020 22:55:01] - 0x7FFBF1420000: MSWSOCK.dll
[24-08-2020 22:55:01] - 0x7FFBEB560000: VERSION.dll
[24-08-2020 22:55:01] - 0x7FFBBB0A0000: tier0_s64.dll
[24-08-2020 22:55:01] - 0x7FFBCA3C0000: vstdlib_s64.dll
[24-08-2020 22:55:01] - 0x7FFBEF6E0000: uxtheme.dll
[24-08-2020 22:55:01] - 0x9190000: windows.storage.dll
[24-08-2020 22:55:01] - 0x7FFBF16A0000: Wldp.dll
[24-08-2020 22:55:01] - 0x7FFBF1B60000: profapi.dll
[24-08-2020 22:55:01] - 0x7FFBF15F0000: CRYPTSP.dll
[24-08-2020 22:55:01] - 0x7FFBF0D40000: rsaenh.dll
[24-08-2020 22:55:01] - 0x7FFBE9A40000: dxcore.dll
[24-08-2020 22:55:01] - 0x7FFBEB520000: cryptnet.dll
[24-08-2020 22:55:01] - 0x7FFBB3CF0000: nvspcap64.dll
[24-08-2020 22:55:01] - 0x7FFBD5240000: D3DSCache.dll
[24-08-2020 22:55:01] - 0x7FFBF1B20000: USERENV.dll
[24-08-2020 22:55:01] - 0x7FFBEB590000: twinapi.appcore.dll
[24-08-2020 22:55:01] - 0x7FFBE84C0000: nvapi64.dll
[24-08-2020 22:55:01] - 0x7FFBF3C10000: NSI.dll
[24-08-2020 22:55:01] - 0x7FFBEACF0000: dhcpcsvc6.DLL
[24-08-2020 22:55:01] - 0x7FFBEB570000: dhcpcsvc.DLL
[24-08-2020 22:55:01] - 0x7FFBF1110000: DNSAPI.dll
[24-08-2020 22:55:01] - 0x7FFBF3AC0000: MSCTF.dll
[24-08-2020 22:55:01] - 0x7FFBE3210000: textinputframework.dll
[24-08-2020 22:55:01] - 0x7FFBF0A40000: WINSTA.dll
[24-08-2020 22:55:01] - 0x7FFBA0780000: D3D12SDKLayers.dll
[24-08-2020 22:55:01] - 0x7FFBD79A0000: dxgidebug.dll
[24-08-2020 22:55:01] - 0x7FFBE8E80000: nvldumdx.dll
[24-08-2020 22:55:01] - 0x7FFBB45D0000: nvwgf2umx.dll
[24-08-2020 22:55:01] - 0x7FFBF11E0000: powrprof.dll
[24-08-2020 22:55:01] - 0x7FFBF10A0000: UMPDC.dll
[24-08-2020 22:55:01] - 0x7FFBF0570000: gpapi.dll
[24-08-2020 22:55:01] - 0x16420000: bit4cnsp.dll
[24-08-2020 22:55:01] - 0x7FFBEB7A0000: WinSCard.dll
[24-08-2020 22:55:01] - Writing callstacks for threads of process: 22140
[24-08-2020 22:55:01] - Thread: 10924
[24-08-2020 22:55:01] - Thread: 18160
[24-08-2020 22:55:01] - Thread: 10120
[24-08-2020 22:55:01] - Thread: 1524
[24-08-2020 22:55:01] - Thread: 27960
[24-08-2020 22:55:01] - Thread: 27964
[24-08-2020 22:55:01] - Thread: 32764
[24-08-2020 22:55:01] - Thread: 32060
[24-08-2020 22:55:01] - Thread: 14836
[24-08-2020 22:55:01] - Thread: 10052
[24-08-2020 22:55:01] - Thread: 14380
[24-08-2020 22:55:01] - Thread: 30952
[24-08-2020 22:55:01] - Thread: 32400
[24-08-2020 22:55:01] - Thread: 33812
[24-08-2020 22:55:01] - Thread: 28292
[24-08-2020 22:55:01] - Thread: 21244
[24-08-2020 22:55:01] - Thread: 22636
[24-08-2020 22:55:01] - Thread: 4556
[24-08-2020 22:55:01] - Thread: 15328
[24-08-2020 22:55:01] - Thread: 29768
[24-08-2020 22:55:01] - Thread: 34296
[24-08-2020 22:55:01] - Thread: 33432
[24-08-2020 22:55:01] - Thread: 3028
[24-08-2020 22:55:01] - Thread: 26320
[24-08-2020 22:55:01] - Thread: 25528
[24-08-2020 22:55:01] - Thread: 30488
[24-08-2020 22:55:01] - Thread: 1660
[24-08-2020 22:55:01] - Thread: 20104
[24-08-2020 22:55:01] - Thread: 33008
[24-08-2020 22:55:01] - Thread: 26932
[24-08-2020 22:55:01] - Thread: 22512
[24-08-2020 22:55:01] - Thread: 29088
[24-08-2020 22:55:01] - Thread: 6388
[24-08-2020 22:55:01] - Thread: 172
[24-08-2020 22:55:01] - Thread: 2576
[24-08-2020 22:55:01] - Thread: 27588
[24-08-2020 22:55:01] - Thread: 22792
[24-08-2020 22:55:01] - Thread: 11088
[24-08-2020 22:55:01] - Thread: 8456
[24-08-2020 22:55:01] - Thread: 28872
[24-08-2020 22:55:01] - Thread: 10708
[24-08-2020 22:55:01] - Thread: 20488
[24-08-2020 22:55:01] - Thread: 8168
[24-08-2020 22:55:01] - Thread: 3116
[24-08-2020 22:55:01] - Thread: 27420
[24-08-2020 22:55:01] - Thread: 31584
[24-08-2020 22:55:01] - Thread: 33912
[24-08-2020 22:55:01] - Thread: 12752
[24-08-2020 22:55:01] - Offsets file can be found at: C:\Users\poggi\AppData\Local\Temp\678677-20200824-225501.off.
[24-08-2020 22:55:01] - Writing DMP file.
[24-08-2020 22:55:01] - MiniDump can be found at: C:\Users\poggi\AppData\Local\Temp\678677-20200824-225501.dmp.
[24-08-2020 22:55:01] - Preparing ZIP file.
[24-08-2020 22:55:01] - Resuming threads of process 22140.
 

DxDiag.txt

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Update on above

Tried to run in DX11 and DX12 both with same result, game not loading ego dumper

installed previous version of nvidia drivers 446.14 same error

updated to latest drivers same error

image.png.b102fda0886ec9e34832dada3a907534.png

 

image.png.17349e7007251aa64c353ffa406f9a5f.png

I have played for 172 hours on this game and now can not start it.

no changes were made to the settings before the 1.08 update so what is different in ths patch that is now causing the game not to start ?

 

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Thought I would do a test tried in safemode same error

opened up and played 2019 no problem  this confirms sort of confirms that it is not a system problem

tried to open 2020 again same problem

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12 minutes ago, drb1965 said:

Thought I would do a test tried in safemode same error

opened up and played 2019 no problem  this confirms sort of confirms that it is not a system problem

tried to open 2020 again same problem

Have you tried a re-install.

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@poggiaus Can you let me know when this happened? Date/Time that the game stopped working for you?

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I suppose after last update download. Same as the other user. Before i had egodumper error but game worked. Now does not work. I uninstalled and reinstalled

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4 minutes ago, poggiaus said:

I suppose after last update download. Same as the other user. Before i had egodumper error but game worked. Now does not work. I uninstalled and reinstalled

Have you got a date for this? helps with the bug report.

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Can you try deleting your Hardware Settings File, then verifying the integrity of your files on Steam:

How to find  your in-game hardware settings file

  1. Browse to your hard drive where windows in installed
  2. Browse to "...\Documents\My Games\F1 2020\hardwaresettings
  3. Delete the hardware_settings_config 
  4. Verify Integrity of Steam Files by Steam > F1 2020 > Right Click > Local Files > Verify Integrity of Game Files.

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not yet will try that next, just didn't want to lose any progress

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4 minutes ago, drb1965 said:

not yet will try that next, just didn't want to lose any progress

steam cloud?

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one of the suggestions for stopping the game crashing was to turn off steam cloud

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1 hour ago, BarryBL said:

Have you tried a re-install.

Ok 2020 now uninstalled and currently downloading again from Steam will update this when it has downloaded and reinstalled in a couple of hours.

Should not have to reinstall due to a patch coming out when the game ran ok before the patch.

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Can you try deleting your Hardware Settings File, then verifying the integrity of your files on Steam:

How to find  your in-game hardware settings file

  1. Browse to your hard drive where windows in installed
  2. Browse to "...\Documents\My Games\F1 2020\hardwaresettings
  3. Delete the hardware_settings_config 
  4. Verify Integrity of Steam Files by Steam > F1 2020 > Right Click > Local Files > Verify Integrity of Game Files

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22 minutes ago, BarryBL said:

Can you try deleting your Hardware Settings File, then verifying the integrity of your files on Steam:

How to find  your in-game hardware settings file

  1. Browse to your hard drive where windows in installed
  2. Browse to "...\Documents\My Games\F1 2020\hardwaresettings
  3. Delete the hardware_settings_config 
  4. Verify Integrity of Steam Files by Steam > F1 2020 > Right Click > Local Files > Verify Integrity of Game Files

ok uninstalled and reinstalled from Steam

removed the hardwaresettings config file

verified integrity of game files 

ran game via steam watched the hardware config file be re written

EGO Dumper   game not loading 

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Have raised to developers as not the only user with this issue

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1 minute ago, BarryBL said:

Have raised to developers as not the only user with this issue

ok if I can be of any further assistance I am happy to help, i.e. remote access to my PC etc.

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Thanks @drb1965, I've merged topics on the same issue and hope to have something shortly. Thank you both for your co-operation on this.

 

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Can you also save and attach the Crash Dump files when possible please to help our investigation. Thanks.

 

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As someone else who also has this problem (although it is being pursued under "2019  crash carried on into 2020") I'm just dropping in here to add to the numbers.

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