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result not being save during official tournament

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I'm the president of Rising Opossum (E-Sport association). We are actually doing a 3 months competition ( 3 rally of 10 stage each). 

League/club: Rising Opossum 

At the end of stage#4  a player (PC player)  told us that his result was not save. What he saw was:

- end stage#4 (  hawkes bay / ocean beatch spring reverse)

- launch replay to save  it for his youtube channel

- press ESC 

Then ( here's the bug) he was send to main menu of racenet. When trying to go back to our championship, he is automatically on race #5 with no result on race#4.

He gave us his replay, so we know he is ot trying to cheat.

If he stay like that, the game consider that he surrender and it's useless for him to finish the championship.


How can we put him back in the game ? 

Evenif we can't count his time, can we give him even a bad time so he will not be consider like a surrender.

thanks for your answer.







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