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[XBOX] 500:H error when trying to compete in Grand Prix Event


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  • Description: Receive and online services error (code 500:H) when trying to compete in the Grand Prix Event on Sunday 17th October (circuit: Spa)
  • Platform: Xbox One
  • version: 1.22.61.4494
  • Ranked/Unranked/Leagues: Multiplayer Weekly Event
  • Wired or Wireless Connection? Wired 
  • The amount of players in your session? One (myself)
  • Were you the host? Unknown, but assume no
  • Did this issue happens for everyone in the session: N/A
  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again? Yes, every time I try to start the event at the top of each hour
  • How do you make the problem happen? Try and join the weekly event. Error pops up with Retry or Cancel. Retry multiple times with no success
  • Can you add a report code. How to find this is in Main Menu > Game Options > Settings > 16 digit code in the bottom left of the screen. Please make sure that this is the code from the session you had the issue in. Adding report codes from as many users in your session as possible would be really helpful here.: Don’t see this on specific page on XBox and menu options don’t seem to exist for Xbox. 
  • Video of the issue, including timestamps. Did you stream the session? No video available. Did not stream. 
  • Agree 1
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