Jump to content
Bug Reporting - PLEASE FOLLOW RULES AND COMPLETE REPORTS Read more... ×

[PC][Post-Session/Post-Race] - Game Crashes and Slows Laptop Down

Recommended Posts

  • A detailed description of the issue. Please include any error codes here.

So today, after FP1, the game crashes. It happened when the loading screen where the "Saving Game" text appears. I had the similar problems for a few time before in a post-race session. It also happened when the "Saving Game" text appears. After the crash happened, the crash dumper showed up. After closing the crash dumper, I couldn't start F1 2020 again. The game stuck at the first loading screen (before the "lights out video appears"). At this point, my laptop was still normal. But when shutting down my laptop, usually it doesn't take more than 5 minutes, but after the crash happened, it took a long time. There was once where I just let it turned off overnight (I didn't really record how long does it take to turn off, but it's exceptionally long), but most of the cases, I had to force shut down my laptop (by pressing the power button for several seconds). And no matter which way I shut my laptop down, when I tried to turn it back on, it would take a very while to reach the lock screen. And even after unlocking it, everything runs slower. But after turning my laptop off and on again, everything went back to normal.

  • Platform

PC

  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 

1.12, but the issue had happened before 1.12.

  • Game-mode?

Any

  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?

Unfortunately, no. I have no idea how it happened. It seemed random.

  • How do you make the problem happen?

Finish FP1/Race -> Advance -> "Saving game" screen -> Crash.

  • What troubleshooting have you attempted? Please always try to attempt to fix the issue 

Tried to verify game file's integrity. Yet it still happened.

Tried to search on Google, but didn't get any solution other than restart PC or verify game file's integrity.

  • What peripherals are you are using (gamepad, wheel make & model etc) 

Controller: Logitech F310 with Xbox 360 input.

  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.

Unfortunately, no. 

I'm attaching my DXDIAG file and crash dump file* to help. Hopefully you'll be able to detect the problem and solve it. If there's anything unclear or anything you'd like to ask, feel free to contact me. Thank you!

 

*The crash dump file was from previous crash. I think I didn't press the Send Report button when the recent crash happened. I am so sorry about it.

DxDiag.txt

crash_dump#684536-20200926-155025-0.zip

Share this post


Link to post
Share on other sites

Hi @Vaerrwenn

Initial note is that your graphics card is due an update. Is this the first time you have experienced this, as running F1 2020 off a laptop, unless very high end, can prove to be problematic.

Also, try DX11 and turning off Async Compute in your settings.

  • Thanks 1

Share this post


Link to post
Share on other sites

UEFI 301 or Windows Flasher

IDSA for updating the Intel VGA, agree with @BarryBL the graphics (940M) are not the best, start with Low or possibly Medium settings but the 940M is DX12 hardware

You need to fix that Connexant driver for W10 20H1/H2 (ASUS don't have one, so a clean install would be faster, don't reinstall the 2015 ASUS driver).

  • Thanks 1

Share this post


Link to post
Share on other sites
On 10/27/2020 at 11:21 PM, BarryBL said:

Hi @Vaerrwenn

Initial note is that your graphics card is due an update. Is this the first time you have experienced this, as running F1 2020 off a laptop, unless very high end, can prove to be problematic.

Also, try DX11 and turning off Async Compute in your settings.

 

23 hours ago, steviejay69 said:

UEFI 301 or Windows Flasher

IDSA for updating the Intel VGA, agree with @BarryBL the graphics (940M) are not the best, start with Low or possibly Medium settings but the 940M is DX12 hardware

You need to fix that Connexant driver for W10 20H1/H2 (ASUS don't have one, so a clean install would be faster, don't reinstall the 2015 ASUS driver).

Thank you very much for the assistance! I will try them and hopefully the crash won't happen in the future.

Have a great day, guys! Both of you deserve it.

  • Thanks 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×