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Audio Issue

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Hello

I have suddenly no sound in-game since the performance update.. I have no tried to verify games files and reinstalled the game without any luck. I have tried to change output from headset to monitors.. When i select my monitor i do have sound from Jeff but not car sounds or the broadcaster... Mý headset do work fine with other games without any issues.

Anyone know how to fix this?

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Post a bug template but you need to set a default sound source in Windows and select it in-game. Ideally a dxdiag if this suggestion does not fix things for you.

Ideally the dongle of the headset (how do I know it has one) should be removed to use the jack inputs to get minimal issues. Not saying it's impossible to configure the headset audio but yeah, firmware updates and selectable sound sources seem to give the most issues.

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Hi 

Here is my Bug Template of my Audio Issue. 

  • A detailed description of the issue. Please include any error codes here. 
    - I have this sound issue, where I can't hear anything. There is no intro sound, no music, no in-game sound or anything. I know it can't be my headphones since I can hear anything else - this is the only game I have this audio problem. 
  • Platform
    - PC
  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    - It is on version 1.12.
  • Game-mode?
    - Singleplayer(MyTeam), Multiplayer.
  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    - The problem is there all the time.
  • How do you make the problem happen?
    - When I open the game?
  • What troubleshooting have you attempted? Please always try to attempt to fix the issue 
    - I have tried to restart the computer, reinstall the game without any luck and I have tried the fix where to go to Steam options and change language, update the game and start the game and close it afterwards and then back to the original language, but this didn't help neither. I also tried to change audio from my Headphones to my screen monitors and this kinda helped - in that way I can only hear radio reports (Jeff), but there is no sounds from the car or what so ever. I also tried to take my jackstick out of the computer and plug it in again, but didn't make any difference. I didn't have this issue pre version 1.12.
  • What peripherals are you are using (gamepad, wheel make & model etc) 
    - I'm using Fanatec CSL Elite
  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.   
    - I do not have a screenshot or video of it, since it doesn't help to provide those videos as the problem is when I start the game. 

I hope someone can help me with this issue - since the game aint enjoyable without sound.

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Hi Verk,

Can you post a copy of your in-game sound settings too. Will look something like this. I'd also recommend checking that your chosen sound device is the preferred one in Control Panel.

20201104125323_1.jpg

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He needs to maybe even update the headset USB, without a dxdiag this is not possible to diagnose. As you can see from the template the peripherals list is incomplete. No mention of audio equipment with an audio bug.

Also the suggestion from my earlier post is not in the troubleshooting attempted section of the template.

"Is it plugged in and turned on?"

Edited by steviejay69

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