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PC Windows - Ultimate Game Pass - Game not starting at all


esmoncar

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Barry, I am having the same issue, as it appears that anyone with 30 series cards is in the same boat. The fix linked in the other thread does not work for xbox gamepass users as you are unable to modify or delete the .dll files in the gamepass version. The problem we are describing does not fit in most of your bug template as the game does not even start.

  • A detailed description of the issue. Please include any error codes here. 
    • Game does not start. "F1 2019 generated a crash dump at: C:XXXX..."
  • Platform
    • PC. Xbox Game pass.
  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen)
    • Can't get into the game to see version. whatever is the most recent on gamepass.
  • Game-mode?
    • N/A. doesnt start.
  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • step 1: install 30 series card. step 2: try to start game.
  • How do you make the problem happen?
    • see above
  • What troubleshooting have you attempted? Please always try to attempt to fix the issue.
    • works with my previous card (1070ti)
  • What peripherals are you are using (gamepad, wheel make & model etc) 
    • N/A. game doesn't start
  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.   
    • N/A. Game doesn't start

See how this template isn't very applicable? It does not provide any detail that wasn't in the original poster's comment.

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  • A detailed description of the issue. Please include any error codes here.
    • I start the game and no screen is loaded, just a Windows prompt message stating that the game created a crash dump, attached in the first message of the thread.
  • Platform
    • PC Windows 10 - Ultimate Game Pass - Game is included for free in the service.
  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
    • Cannot access the start screen.
  • Game-mode?
    • No specific mode.
  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • Yes, anytime I try to start the game it creates a crash dump.
  • How do you make the problem happen?
    • Starting the game.
  • What troubleshooting have you attempted? Please always try to attempt to fix the issue 
    • Reinstalling.
  • What peripherals are you are using (gamepad, wheel make & model etc) 
    • Keyboard, mouse, Xbox One X Controller.
  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears. 
    • Game doesn't start.
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  • 2 weeks later...

Hi,

I have exactly the same issue with GamePass and a RTX3070.

Game crashes at startup.

  • A detailed description of the issue. Please include any error codes here. 
    • Game does not start. "F1 2019 generated a crash dump at: C:XXXX..."
  • Platform
    • PC. Xbox Game pass.
  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen)
    • Can't get into the game to see version. whatever is the most recent on gamepass.
  • Game-mode?
    • N/A. doesnt start.
  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
    • step 1: install 30 series card. step 2: try to start game.
  • How do you make the problem happen?
    • see above
  • What troubleshooting have you attempted? Please always try to attempt to fix the issue.
    • works with my previous card (1070ti)
  • What peripherals are you are using (gamepad, wheel make & model etc) 
    • N/A. game doesn't start
  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.   
    • N/A. Game doesn't start

The existing workaround for the steam version is not applicable here as the Gamepass folder is protected.

Thanks for providing a quick fix.

 

2020-12-05 11_14_14-Clipboard.png

669979-20201205-111329.hardware_settings_config.xml

669979-20201205-111329.hardware_settings_info.xml

669979-20201205-111329.info.txt

669979-20201205-111329.dmp

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