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Game not working on Xbox one

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F1 2020 has completely stopped working on my sons Xbox one.

Originally when he got to season 4 the My Team career mode wouldn’t load.

now since patch 1.14 the game game won’t load at all. Attempts to connect to online services and then crashes to Xbox menu. Removed network cable and still the same.

Please can this fixed as he hasn’t been able to play this fully since about a month after release. He’s disappointed after we preordered this. 

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