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xbox One - Game freezes on black please wait screen when loading certain races

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1.       A description of the issue. Please include any error codes here. - 

The game freezes on a black please wait screen and does not load any further when trying to load specific races. This happened in team career mode, single grand prix etc. so not related to game-mode. So far its happened on Vietnam, Spain and now Canada. When it happened on Spain, we uninstalled the game and reinstalled and it worked fine, until it happened on Canada.


2.       What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 

1.14


3.       Game-mode? 

Tried each one, doesn't make a difference. 


4.       Are you able to recreate the issue? If so, please include recreation steps on how you encountered this issue. 

Only able to recreate on my own Xbox - its just if you try to load Canada race at the moment.


5.       How often do you see this problem? Is it the only time or does it always happen? 

Happening on a lot of different races but only certain ones.


6.       Have you tried any troubleshooting? We recommend the steps here as a starting point for any issues. Please let us know what troubleshooting methods you have tried while creating this post. 

Tried uninstall and reinstall 

Tried deleting local files 

Tried resetting xbox

Tried a different wifi network


7.       Any accessories you are using (gamepad, wheel etc) 

No


8.       Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.  

Attached

 

Error.jpeg

Edited by HarrietWellz

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