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Multiple Related Issues Occured At Once

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Description:
Issue 1 - Corrupted Save File
Issue 2 - RaceNet Account Deleted
Issue 3 - Achievements/Progress No Longer Working on New Save

Issue 1 - Yesterday evening (12th January), I was playing My Team. Today (13th January), when I came back into F1 2020, I received a message telling me that my save file had become corrupted. When I attempted to play on, this error message kept repeating. When I pressed 'Continue Without Saving', the game shut down and took me to the home screen on my Xbox.

Issue 2- When I roloaded the game, I was asked to enter in my RaceNet details, which seemed odd given that the game ready had these. I entered these in and RaceNet didn't recognise them. I attempted this again on my phone through RaceNet website and my account details were still not recognised. When I tried to recover the account (thinking that my password could have been changed), I received an error message saying 'Unable to Recover Password on this Account'.

I went back onto F1 2020, tried to create a new RaceNet account using my old details and they were, to my surprise, accepted! This includes my old old email address, password and username. This indicates that my RaceNet account had been deleted somehow, since I was able to make a new one with identical details. After returning to my game, I found that all of my online stats are all registering as --, but I do still have my Safety Rating (B) and Rank (Silver), which shows that somehow some stats have deleted send some haven't.

Issue 3 - I have started another My Team and none of my activities are counting towards the achievements, despite them counting on my old corrupted save file. I believe that this issue has something to do with my previous two issues (corrupted sve file and deleted RaceNet account), hence why I have included this all as part of the same report.

Platform: Xbox One S


Version: 1.14


Game Mode: My Team (initially)


Happen Again: Can't tell if/when this could happen again


Troubleshooting: Hard reset of Xbox. Checked save file date. Attempted to play offline. Disconnected and reconnected Internet. Made new RaceBet account using exact same details from old account. Made new save file on Xbox.


Peripherals: Controller, nothing else


Screenshots:
1 - Super Licence progress
2 - In-game Stats (all showing as --)
3 - Xbox-tracked game stats (which show a lot of progress)
4 - Xbox Achievement progress (40 out of 50, but no longer tracking with new game save file)ede60fc3-46db-4c64-b775-fdadbe04c167.thumb.png.e43182a72f18a0fc438fcac682d1efbc.pngfeae1de3-5192-432c-81ac-dba4289b61b6.thumb.png.b09b53861ecad70bb968b0b9257f3043.png

Screenshot_20210113-162054_Xbox.jpg

Screenshot_20210113-162111_Xbox.jpg

Edited by RabidMeerkat
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Thanks @RabidMeerkat

We have a couple of internal bugs relating to this with developers at the moment, however, we are still investigating this as its proving a difficult one to accurately replicate and diagnose. I've added your findings to our current reports.

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12 minutes ago, BarryBL said:

Thanks @RabidMeerkat

We have a couple of internal bugs relating to this with developers at the moment, however, we are still investigating this as its proving a difficult one to accurately replicate and diagnose. I've added your findings to our current reports.

Thank you so much for looking into this! I've lost so much progress due to this, so thank you again for helping! Will I get another notification when you have some results?

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12 minutes ago, RabidMeerkat said:

Thank you so much for looking into this! I've lost so much progress due to this, so thank you again for helping! Will I get another notification when you have some results?

Once I have a update here, I will add details. However, we have a few issues like this, so this may take some time. In the meantime, check your connectivity settings, ensure if you are running a Firewall, ensure it is set to allow the game to communicate on the following ports for both inbound and outbound traffic: TCP and UDP port 3074, and (if your ISP allows it), running NAT type 1 will help general online connectivity and performance. 

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5 hours ago, BarryBL said:

Once I have a update here, I will add details. However, we have a few issues like this, so this may take some time. In the meantime, check your connectivity settings, ensure if you are running a Firewall, ensure it is set to allow the game to communicate on the following ports for both inbound and outbound traffic: TCP and UDP port 3074, and (if your ISP allows it), running NAT type 1 will help general online connectivity and performance. 

I thought I would add some more things into this which might help generally to determine how and why this occured:

1. The error occurred during My Team.

2. It was in my 1st season on Monaco (7/22 races).

3. It occurred on the same day of the Podium Pass seasons switching (3 to 4).

To further investigate the ongoing issue of my achievements not tracking (Issue 3, as mentioned originally), I have been playing on a new save of My Team. I've discovered that none of my progress-based achievements (Centurion, for example), where progress was made during my corrupted save file, are no longer tracking. I am still stuck on 88% of 'The Camera Loves You' despite answering more than 12 questions (which should give me the achievement now) on this new save. Progress for this originally was cumulative across my Solo Career and My Team, both of which no longer work.

Thought I would add extra info in to see if there are any correlations.

Edited by RabidMeerkat
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On 13/01/2021 at 5:25 PM, BarryBL said:

Once I have a update here, I will add details. However, we have a few issues like this, so this may take some time.

I appreciate that things take time, but has there been any update to an issue (corrupt save file) that has been in the game for months? Also, I am still unable to unlock any achievements on Xbox for this game (despite meeting the prerequisites).

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Unfortunately, not at this moment in time. We have had some save issues for a while, however, fixing these issues have been problematic. I understand the frustration here, but it something under regular discussion and something we are hoping to fix as soon as possible.

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Posted (edited)
On 1/28/2021 at 10:57 AM, BarryBL said:

Unfortunately, not at this moment in time. We have had some save issues for a while, however, fixing these issues have been problematic. I understand the frustration here, but it something under regular discussion and something we are hoping to fix as soon as possible.

Hello Barry,

I hate to sound like a broken record, but has there been an update? I'm still unable to aquire any achievements, however, I haven't had a game save file corruption (which could show that this issue is random).

Many thanks!

Edited by RabidMeerkat
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