with developers [PC Ver.1.15 Steam] Crash game while downloading a recording from the cinema

[P375O 1]

Version : 1.15 (Steam/RU)
OC :  Win(x64) 
Severity : Conditional Blocker 
 

Steps to Reproduce :
1. Open Title
2. Go to the "Cinema" menu 
3. Open last recording (maybe only F2 career recording)
4. Pay attention to the game crash when the recording is loaded 
 

Result : Game crash when the recording is loaded 
Expected Result : Game starts showing the recording after loading
Reproduce : 3/3 
Attachment : Video + Crash Log 

 

f1_2020.txt

[BarryBL 4,431]

Thanks for the report @P375O.

Please see below for my replication attempt on your following method. Do you only have issues with F2 highlights? I've just tried with F1 highlights, and worked fine, however the F2 one I have proved a problem.

 

[P375O 1]

46 minutes ago, BarryBL said:

Thanks for the report @P375O.

Please see below for my replication attempt on your following method. Do you only have issues with F2 highlights? I've just tried with F1 highlights, and worked fine, however the F2 one I have proved a problem.

 

Yep, F1 work is Fine. 

[BarryBL 4,431]

Interesting. By the way, excellent reporting and adding method of replication is great, thank you kindly. Will get this bugged as my F2 highlight crashed too.

[P375O 1]

21 minutes ago, BarryBL said:

Interesting. By the way, excellent reporting and adding method of replication is great, thank you kindly. Will get this bugged as my F2 highlight crashed too.

Ty, gl hf 😄

[BarryBL 4,431]

@P375O, can you attach your highlight file so we can add to the investigation. Where to find it is: Hard Drive Installed\Program Files (x86)\Steam\userdata\1040617205\1080110\remote.

Also, adding your savegame for this would help too.

[P375O 1]

@BarryBL heey! 

Yep, one moments.

savegame@profile#NXDSMWW.BWW

crash_dump#720742-20210120-141246-0.zip

crash_dump#720742-20210120-141541-0.zip

[BarryBL 4,431]

Hi @P375O,

Thanks for your patience on this. Can you provide a savegame where the highlights happened too please when possible. 

[steviejay69 1,146]

Also can't reproduce.

Will proceed to the 6th round of the season and see if Abu Dhabi is the issue or not.

 

[BarryBL 4,431]

Do you have a savegame available @P375O. How to save and transfer it here... 

PS4

How to copy a save game

1. Insert a USB drive in to your PS4.
2. On the PS4 go to Settings, Application Saved Data Management, Saved Data In System Storage, Copy to USB Storage.
3. Select your F1 save and copy it to the USB.
4. Remove the USB and put it in to a PC.
5. Compress the PS4 folder to a zip file.
6. Send the file to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email)

[steviejay69 1,146]

 

54 minutes ago, steviejay69 said:

Also can't reproduce.

Will proceed to the 6th round of the season and see if Abu Dhabi is the issue or not.

 

Well, I got a crash as I finished Belgium, no video. But according to the crash dump it was at the XP reward screen. @BarryBL

Report code: GDHS-BPKD-GBRX-KRVG

crash_dump#728712-20210224-124654-0.zip

DxDiag.txt

[RedDevilKT 246]

@steviejay69 Your crash is a different issue. Feel free to send me what you did in a PM and I'll try and take a look at it on my end.

[P375O 1]

On 24.02.2021 at 14:28, BarryBL said:

Есть ли у вас сохраненная игра? @ P375O. Как сохранить и перенести сюда ... 

PS4

Как скопировать сохранение игры

1. Вставьте USB-накопитель в PS4.
2. На PS4 выберите «Настройки», «Управление сохраненными данными приложения», «Сохраненные данные в системном хранилище», «Копировать на USB-накопитель».
3. Выберите сохранение F1 и скопируйте его на USB.
4. Выньте USB-накопитель и вставьте его в ПК.
5. Сожмите папку PS4 в zip-файл.
6. Отправьте файл нам на сайт community (AT) codemasters.com (заменив (AT) на @ - не забудьте добавить ссылку на ветку, о которой вы говорите, в электронном письме)

Why ???? PS 4? 

[BarryBL 4,431]

Apologies, I look at a lot of reports.

Try this instead:

How to copy your Steam save for F1 2020

1. Browse to where Steam is installed, usually this will be C:\Program Files (x86)\Steam
2. Browse to \userdata\xxxxxxxxx\ (where the x’s are your unique user ID)
3. Right click on the 1080110 folder (this is your F1 2020 save) and select Send To -> Compressed (zipped) folder
4. Copy that new zipped folder and send it to us at community(AT)codemasters.com (replacing the (AT) with an @ - remember to add a link to the thread you are talking about in the email)

[P375O 1]

Ok mate, maybe problem is game mode ? Or my PC ? hmmmm 
Career in F2 > Real > 6 race ? 

Finished full 6 race career, and check this problem? 

Send you more information + Logs + Videos ❤️ 

Crash reproduce in Ver. 1.16 (26.02.2021) : 3/3 

 

[26-02-2021 11:55:37] - ##################################################
[26-02-2021 11:55:37] - EGO dumper
[26-02-2021 11:55:37] - processId=8520, threadId=11516, exceptionPointers=00000000121FE550, buildId=728712
[26-02-2021 11:55:37] - ##################################################
[26-02-2021 11:55:37] - Suspending threads of process 8520
[26-02-2021 11:55:37] - tempPath=C:\Users\A9CBF~1.PAS\AppData\Local\Temp\
[26-02-2021 11:55:37] - dumpFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\728712-20210226-115537.dmp
[26-02-2021 11:55:37] - offsetsFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\728712-20210226-115537.off
[26-02-2021 11:55:37] - infoFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\info.txt
[26-02-2021 11:55:37] - dredFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\dred.txt
[26-02-2021 11:55:37] - hardwareSettingsInfoFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\hardware_settings_info.xml
[26-02-2021 11:55:37] - hardwareSettingsConfigFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\hardware_settings_config.xml
[26-02-2021 11:55:37] - zipFilename = C:\Users\A9CBF~1.PAS\AppData\Local\Temp\728712-20210226-115537-0.zip
[26-02-2021 11:55:39] - 0x140000000: F1_2020_dx12.exe
[26-02-2021 11:55:39] - 0x7FF8BF000000: ntdll.dll
[26-02-2021 11:55:39] - 0x7FF8BDDA0000: KERNEL32.DLL
[26-02-2021 11:55:39] - 0x7FF8BC910000: KERNELBASE.dll
[26-02-2021 11:55:39] - 0x7FF8BD110000: advapi32.dll
[26-02-2021 11:55:39] - 0x7FF8BD220000: msvcrt.dll
[26-02-2021 11:55:39] - 0x7FF8BD870000: sechost.dll
[26-02-2021 11:55:39] - 0x7FF8BEEA0000: RPCRT4.dll
[26-02-2021 11:55:39] - 0x7FF8BCBF0000: crypt32.dll
[26-02-2021 11:55:39] - 0x7FF8BCEB0000: ucrtbase.dll
[26-02-2021 11:55:39] - 0x7FF8BBF70000: MSASN1.dll
[26-02-2021 11:55:39] - 0x7FF8BE6F0000: gdi32.dll
[26-02-2021 11:55:39] - 0x7FF8BD030000: win32u.dll
[26-02-2021 11:55:39] - 0x7FF8BBF90000: gdi32full.dll
[26-02-2021 11:55:39] - 0x7FF8BCD40000: msvcp_win.dll
[26-02-2021 11:55:39] - 0x7FF8BE9B0000: USER32.dll
[26-02-2021 11:55:39] - 0x7FF8BEB50000: imagehlp.dll
[26-02-2021 11:55:39] - 0x7FF8774E0000: d3d12.dll
[26-02-2021 11:55:39] - 0x7FF8BE560000: ole32.dll
[26-02-2021 11:55:39] - 0x7FF8BD9F0000: combase.dll
[26-02-2021 11:55:39] - 0x7FF8BCFB0000: bcryptPrimitives.dll
[26-02-2021 11:55:39] - 0x7FF8BE8D0000: oleaut32.dll
[26-02-2021 11:55:39] - 0x7FF8BD2C0000: setupapi.dll
[26-02-2021 11:55:39] - 0x7FF8BD060000: cfgmgr32.dll
[26-02-2021 11:55:39] - 0x7FF8BCBC0000: bcrypt.dll
[26-02-2021 11:55:39] - 0x7FF8BDE70000: shell32.dll
[26-02-2021 11:55:39] - 0x7FF8BD740000: shcore.dll
[26-02-2021 11:55:39] - 0x7FF8BC130000: windows.storage.dll
[26-02-2021 11:55:39] - 0x7FF8BBF20000: profapi.dll
[26-02-2021 11:55:39] - 0x7FF8BBED0000: powrprof.dll
[26-02-2021 11:55:39] - 0x7FF8BBEC0000: UMPDC.dll
[26-02-2021 11:55:39] - 0x7FF8BD1C0000: shlwapi.dll
[26-02-2021 11:55:39] - 0x7FF8BBF50000: kernel.appcore.dll
[26-02-2021 11:55:39] - 0x7FF8BCDE0000: cryptsp.dll
[26-02-2021 11:55:39] - 0x7FF8BC8B0000: wintrust.dll
[26-02-2021 11:55:39] - 0x7FF8BDD30000: ws2_32.dll
[26-02-2021 11:55:39] - 0x7FF8835A0000: bink2w64.dll
[26-02-2021 11:55:39] - 0x7FF883A10000: dinput8.dll
[26-02-2021 11:55:39] - 0x7FF865940000: d3dcompiler_47.dll
[26-02-2021 11:55:39] - 0x7FF8BACD0000: dxgi.dll
[26-02-2021 11:55:39] - 0x7FF89EF00000: amd_ags_x64.dll
[26-02-2021 11:55:39] - 0x7FF876940000: gfsdk_aftermath_lib.x64.dll
[26-02-2021 11:55:39] - 0x7FF8AF150000: gpuopen_depthoffieldfx_x64.dll
[26-02-2021 11:55:39] - 0x7FF876820000: gfsdk_ssao_d3d12.win64.dll
[26-02-2021 11:55:39] - 0x7FF8BAAB0000: hid.dll
[26-02-2021 11:55:39] - 0x7FF8BB420000: iphlpapi.dll
[26-02-2021 11:55:39] - 0x7FF8B44F0000: secur32.dll
[26-02-2021 11:55:39] - 0x7FF8B4840000: winhttp.dll
[26-02-2021 11:55:39] - 0x7FF8A44A0000: wininet.dll
[26-02-2021 11:55:39] - 0x7FF8B9FC0000: winmm.dll
[26-02-2021 11:55:39] - 0x7FF8B9E10000: wtsapi32.dll
[26-02-2021 11:55:39] - 0x7FF89CF40000: xinput1_4.dll
[26-02-2021 11:55:39] - 0x7FF86A6A0000: tobii.gameintegration.dll
[26-02-2021 11:55:39] - 0x7FF864270000: dxcompiler.dll
[26-02-2021 11:55:39] - 0x7FF8A7890000: VCRUNTIME140.dll
[26-02-2021 11:55:39] - 0x7FF8B57B0000: VERSION.dll
[26-02-2021 11:55:39] - 0x7FF8A78B0000: MSVCP140.dll
[26-02-2021 11:55:39] - 0x7FF8B9F90000: WINMMBASE.dll
[26-02-2021 11:55:39] - 0x7FF8BBCB0000: DEVOBJ.dll
[26-02-2021 11:55:39] - 0x7FF8BAC40000: dxcore.dll
[26-02-2021 11:55:39] - 0x7FF8A8460000: VCRUNTIME140_1.dll
[26-02-2021 11:55:39] - 0x7FF8BB8E0000: CRYPTBASE.DLL
[26-02-2021 11:55:39] - 0x7FF883760000: steam_api64.dll
[26-02-2021 11:55:39] - 0x7FF8BBDD0000: SSPICLI.DLL
[26-02-2021 11:55:39] - 0x7FF8BE6C0000: IMM32.DLL
[26-02-2021 11:55:39] - 0x7FF865750000: gameoverlayrenderer64.dll
[26-02-2021 11:55:39] - 0x7FF8BDE60000: PSAPI.DLL
[26-02-2021 11:55:39] - 0x7FF8A6C90000: inputhost.dll
[26-02-2021 11:55:39] - 0x7FF8B70C0000: CoreUIComponents.dll
[26-02-2021 11:55:39] - 0x7FF8B7A90000: PROPSYS.dll
[26-02-2021 11:55:39] - 0x7FF8B9900000: CoreMessaging.dll
[26-02-2021 11:55:39] - 0x7FF8BABD0000: ntmarta.dll
[26-02-2021 11:55:39] - 0x7FF8B77A0000: wintypes.dll
[26-02-2021 11:55:39] - 0x7FF8508B0000: steamclient64.dll
[26-02-2021 11:55:39] - 0x7FF8BB710000: MSWSOCK.dll
[26-02-2021 11:55:39] - 0x7FF883520000: vstdlib_s64.dll
[26-02-2021 11:55:39] - 0x7FF863EF0000: tier0_s64.dll
[26-02-2021 11:55:39] - 0x7FF8B0630000: iertutil.dll
[26-02-2021 11:55:39] - 0x7FF8A40E0000: ondemandconnroutehelper.dll
[26-02-2021 11:55:39] - 0x7FF8B69F0000: WINNSI.DLL
[26-02-2021 11:55:39] - 0x7FF8BD730000: NSI.dll
[26-02-2021 11:55:39] - 0x7FF8AE8E0000: urlmon.dll
[26-02-2021 11:55:39] - 0x7FF8BB460000: DNSAPI.dll
[26-02-2021 11:55:39] - 0x7FF8B5670000: rasadhlp.dll
[26-02-2021 11:55:39] - 0x7FF8B5F20000: fwpuclnt.dll
[26-02-2021 11:55:39] - 0x7FF8BB1B0000: schannel.DLL
[26-02-2021 11:55:39] - 0x7FF8A23E0000: mskeyprotect.dll
[26-02-2021 11:55:39] - 0x7FF8BB9E0000: ncrypt.dll
[26-02-2021 11:55:39] - 0x7FF8BB9A0000: NTASN1.dll
[26-02-2021 11:55:39] - 0x7FF8BB2C0000: DPAPI.DLL
[26-02-2021 11:55:39] - 0x7FF8BB280000: rsaenh.dll
[26-02-2021 11:55:39] - 0x7FF8B5680000: cryptnet.dll
[26-02-2021 11:55:39] - 0x7FF8B5F00000: dhcpcsvc6.DLL
[26-02-2021 11:55:39] - 0x7FF8B5EE0000: dhcpcsvc.DLL
[26-02-2021 11:55:39] - 0x7FF8AFBF0000: webio.dll
[26-02-2021 11:55:39] - 0x7FF8A2490000: ncryptsslp.dll
[26-02-2021 11:55:39] - 0x7FF8BA1F0000: uxtheme.dll
[26-02-2021 11:55:39] - 0x7FF874D60000: nvspcap64.dll
[26-02-2021 11:55:39] - 0x7FF8B2750000: nvapi64.dll
[26-02-2021 11:55:39] - 0x7FF89BD40000: D3DSCache.dll
[26-02-2021 11:55:39] - 0x7FF8BA2E0000: twinapi.appcore.dll
[26-02-2021 11:55:39] - 0x7FF8BBDA0000: USERENV.dll
[26-02-2021 11:55:39] - 0x7FF8BA800000: RMCLIENT.dll
[26-02-2021 11:55:39] - 0x7FF8766E0000: dxilconv.dll
[26-02-2021 11:55:39] - 0x7FF8BE720000: MSCTF.dll
[26-02-2021 11:55:39] - 0x7FF8BAFD0000: WINSTA.dll
[26-02-2021 11:55:39] - 0x7FF887F00000: nvwgf2umx.dll
[26-02-2021 11:55:39] - 0x7FF8B4CF0000: nvldumdx.dll
[26-02-2021 11:55:39] - 0x7FF863750000: NvCamera64.dll
[26-02-2021 11:55:39] - 0x7FF8B6E90000: WindowsCodecs.dll
[26-02-2021 11:55:39] - 0x7FF8AED90000: XINPUT9_1_0.dll
[26-02-2021 11:55:39] - 0x7FF8B8DD0000: d3d11.dll
[26-02-2021 11:55:39] - 0x7FF863340000: d3dcompiler_47_64.dll
[26-02-2021 11:55:39] - 0x7FF8BAAC0000: gpapi.dll
[26-02-2021 11:55:39] - 0x7FF875D60000: nvngx.dll
[26-02-2021 11:55:39] - 0x7FF8AEDC0000: NvTelemetryAPI64.dll
[26-02-2021 11:55:39] - 0x7FF8B1910000: DEVRTL.dll
[26-02-2021 11:55:39] - 0x7FF8B0310000: drvstore.dll
[26-02-2021 11:55:39] - 0x7FF8B1C90000: SPINF.dll
[26-02-2021 11:55:39] - 0x7FF8B8BF0000: dcomp.dll
[26-02-2021 11:55:39] - 0x7FF8BA550000: dwmapi.dll
[26-02-2021 11:55:39] - 0x7FF8BEDF0000: clbcatq.dll
[26-02-2021 11:55:39] - 0x7FF8B49B0000: MMDevApi.dll
[26-02-2021 11:55:39] - 0x7FF8A0A80000: AUDIOSES.DLL
[26-02-2021 11:55:39] - 0x7FF8BA580000: resourcepolicyclient.dll
[26-02-2021 11:55:39] - 0x7FF89F170000: CM.Windows.Gaming.Input.dll
[26-02-2021 11:55:39] - 0x7FF8B6BE0000: Windows.Gaming.Input.dll
[26-02-2021 11:55:39] - 0x7FF84EF80000: mssps.dll
[26-02-2021 11:55:39] - 0x7FF8A1290000: MSACM32.dll
[26-02-2021 11:55:39] - 0x7FF84F9E0000: wmvcore.dll
[26-02-2021 11:55:39] - 0x7FF881280000: mfperfhelper.dll
[26-02-2021 11:55:39] - 0x7FF86A640000: WMASF.DLL
[26-02-2021 11:55:39] - 0x7FF84F880000: spsreng.dll
[26-02-2021 11:55:39] - 0x7FF84F7D0000: srloc.dll
[26-02-2021 11:55:39] - 0x7FF8A6E50000: Windows.UI.dll
[26-02-2021 11:55:39] - 0x7FF8A6DB0000: TextInputFramework.dll
[26-02-2021 11:55:39] - 0x7FF8A4DF0000: MessageBus.dll
[26-02-2021 11:55:39] - 0x7FF850800000: d3d11on12.dll
[26-02-2021 11:55:39] - 0x7FF8811A0000: graphics-hook64.dll
[26-02-2021 11:55:39] - Writing callstacks for threads of process: 8520
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[26-02-2021 11:55:40] - Thread: 9324
[26-02-2021 11:55:40] - Thread: 6328
[26-02-2021 11:55:40] - Thread: 6544
[26-02-2021 11:55:40] - Thread: 11260
[26-02-2021 11:55:40] - Thread: 8360
[26-02-2021 11:55:40] - Thread: 11040
[26-02-2021 11:55:40] - Thread: 12528
[26-02-2021 11:55:40] - Thread: 12536
[26-02-2021 11:55:40] - Thread: 12552
[26-02-2021 11:55:40] - Thread: 12556
[26-02-2021 11:55:40] - Thread: 12560
[26-02-2021 11:55:40] - Thread: 12564
[26-02-2021 11:55:40] - Thread: 12568
[26-02-2021 11:55:40] - Thread: 12572
[26-02-2021 11:55:40] - Thread: 12576
[26-02-2021 11:55:40] - Thread: 12580
[26-02-2021 11:55:40] - Thread: 12892
[26-02-2021 11:55:40] - Thread: 9460
[26-02-2021 11:55:40] - Thread: 10300
[26-02-2021 11:55:40] - Thread: 12448
[26-02-2021 11:55:40] - Thread: 12404
[26-02-2021 11:55:40] - Thread: 5424
[26-02-2021 11:55:40] - Offsets file can be found at: C:\Users\A9CBF~1.PAS\AppData\Local\Temp\728712-20210226-115537.off.
[26-02-2021 11:55:40] - Writing DMP file.
[26-02-2021 11:55:42] - MiniDump can be found at: C:\Users\A9CBF~1.PAS\AppData\Local\Temp\728712-20210226-115537.dmp.
[26-02-2021 11:55:42] - Preparing ZIP file.
[26-02-2021 11:55:42] - Resuming threads of process 8520.
 

savegame@profile#NXDSMWW.BWW

savegame@profile#QKRHMYXE

crash_dump#728712-20210226-115537-0.zip

[BarryBL 4,431]

Thanks @P375O. I've added this to the original report as per the developers request 🙂