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DiRT Rally 2.0 - In-Game Server Connectivity


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Message added by PJTierney

 

 

SUPPORT THREAD HAS MOVED

 


Hello everyone.

Support for DiRT Rally 2.0 has moved to the EA Answers forum.

 

If you have server issues in the future, I would reocmmend posting in this thread:

Thank you 🙂 

-PJ

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Hi all, Chris here from the Community Team 🙂

Quick update to say that we're seeing some possible progress with the current situation. Active users is steadily rising. 

If anyone here does try to jump in, please let us know how you get on here, so we have more info to work on. Thank you 🙂

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10 minutes ago, ChrisGrovesMCM said:

Hi all, Chris here from the Community Team 🙂

Quick update to say that we're seeing some possible progress with the current situation. Active users is steadily rising. 

If anyone here does try to jump in, please let us know how you get on here, so we have more info to work on. Thank you 🙂

Nope

20200407220952_1.thumb.jpg.233f4d3179cba0b3f87331c39ff7573f.jpg

Steam, Finland (which btw does not have zero visibility fog on clear dry summer daytime as in DR2.0)

 

Edited by HoksuHoo
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Hi. I got in a Club championship about 45 minutes ago. Could do 3 stages with some 'Retry' hitting after connection issues, but it worked. Then, about a half hour ago, the game crashed. Can't get back in now, no matter how many times I try.

Club championship round is expired now... So DNF while I was leading it by 1m20 with 2 stages to go 😞

 

PC / Steam / The Netherlands

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Unbelievable Jeff!!  There was some brilliant daily’s available today that I was really looking forward to doing, including some extra daily’s with promo and bonus content. Any news on when this issue will be resolved. Thanks

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4 minutes ago, MaXyMsrpl said:

How ironically, this thread has been created a day ago by @PJTierney 😉

..and this was posted 2-3 hours before the servers went down

9 hours ago, PJTierney said:

With many new players coming in thanks to PlayStation, the dev team have added a bunch of Bonus Events so that everybody can sample the DLC content 🙂 

 

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  • Social Media & Community Team
7 minutes ago, MaXyMsrpl said:

How ironically, this thread has been created a day ago by @PJTierney 😉

We knew a lot of players would be playing today, and if there were any server issues (which it appears there have been), then having the discussion and reports in a centralised location (rather than dozens of threads) makes it easier to report internally 👍🏻

When you monitor upwards of 1,000 messages a day (and often more than that) across forums/social it's nice to have them organised sometimes 😉 

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It'd be nice to actually try out the career mode but I don't think that'll be happening. First Codemasters game and I think the last for me. This is certainly not a good look.

Error Code: 2147aea54294e9-16c74047-55-58 (note this error code keeps changing)

System: Playstation 4

Area: North America

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And this

On 4/6/2020 at 4:21 PM, PJTierney said:

Although we have systems in place to detect the rare times server connectivity is dropping

So rare it takes mere hours from posting that for their servers to kick the bucket.

Maybe, just maybe, Codemasters could stop being in denial about their servers being shockingly unstable and unreliable?

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2 minutes ago, HoksuHoo said:

And this

So rare it takes mere hours from posting that for their servers to kick the bucket.

Maybe, just maybe, Codemasters could stop being in denial about their servers being shockingly unstable and unreliable?

You forgot the bit where it's not rare at all, it's been like this every evening (for a couple hours) for the last couple of weeks now 😂

But, just give them some time, at least they're finally looking into their server issues 😉

Edited by doeternitoeV10
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21 minutes ago, Trick13 said:

Unbelievable Jeff!!  There was some brilliant daily’s available today that I was really looking forward to doing, including some extra daily’s with promo and bonus content. Any news on when this issue will be resolved. Thanks

Lots of work going on from multiple departments. Numbers-wise we're still seeing improvements and stabilisation but there's clearly more to be done. 

22 minutes ago, Kjell007 said:

Norway and PS4. My credits are gone, and very unstable connection. ☹️

On the topic of Credits - anecdotally we're seeing that once you can re-connect fully, your Credits return. On my side my Credits were breifly at zero, but once I was briefly able to connect, that hard-earned moolah was back. Chasing confirmation that this is the same for all players 

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6 minutes ago, PJTierney said:

We knew a lot of players would be playing today, and if there were any server issues

Considering how overloaded (aka slow) your servers are recent days, it's not surprised they dropped on knees with additional demand.
It's good you are monitoring them live but prevention against the outage would be appreciated more.

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4 minutes ago, ChrisGrovesMCM said:

On the topic of Credits - anecdotally we're seeing that once you can re-connect fully, your Credits return. On my side my Credits were breifly at zero, but once I was briefly able to connect, that hard-earned moolah was back. Chasing confirmation that this is the same for all players

Yea, i got back credits👍

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18 minutes ago, GupDouglas said:

Unable to connect for 6 hours, western US. Credits come and go.. gameplay.. zero.

Confirmed: players will not lose Credits due to the current situation. If your Credits show as 0, it's a temporary error caused by the connection. Your Credits return when connected 🙂

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Frankly the servers have had way too many outages and resolution times way too long since I started playing on July 2019.

In particular if the servers go down on the weekend, which happens about once a month, the servers will not come up until Monday at the earliest.

In the last 4 weeks we have had 4 outages now.

On Twitch a meme developed to describe a situation where Racenet caused a DNF on a club or caused an online lobby to fall apart: people say "I got Racenetted".

Twitch Streamers want Racenet to work well and we feel we are often in damage control when our viewers are reacting to Racenet problems. 

Please don't just make the servers work again, please build some robustness into the servers.

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Du blabla, mais toujours pas de connexion au serveur Codemaster prend vraiment tous les joueurs pour des imbéciles..... Il suffit d'utiliser des serveurs suffisamment puissant pour résoudre les problèmes, j'ai joué à Rallyesim pendant des années avec des moyens d'une ASBL ils faisaient mieux que vous avec vos millions de dollars.
Montrez un peu de respect vis à vis des gens qui vous font vivre et résolvez définitivement ces problèmes intempestif de connexion....

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54 minutes ago, ChrisGrovesMCM said:

Appréciez les commentaires, tous et les excuses pour la gêne occasionnée. Nous avons des équipes qui travaillent toute la soirée sur une solution et nous y tiendrons. Nous constatons des progrès. Merci encore  👍

Du blabla, mais toujours pas de connexion au serveur Codemaster prend vraiment tous les joueurs pour des imbéciles ..... Il suffit d'utiliser des serveurs suffisamment puissants pour résoudre les problèmes, j'ai joué à Rallyesim pendant des années avec des moyens d'une ASBL ils étaient mieux que vous avec vos millions de dollars.
Montrez un peu de respect vis-à-vis des gens qui vous font vivre et résolvez définitivement ces problèmes intempestifs de connexion ....

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Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

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7 minutes ago, ChrisGrovesMCM said:

- Progress is being made and we're seeing the majority of players connect to servers 

Stop lying. "majority"...
All these disgusting PR-lies always.

You acting like there are just a small number of people who can't connect.
The server on xbox one in europe is down! Completely!

I lost out on 2 club rallies, one of them is very important to me.
And now the complete championship is ruined.

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27 minutes ago, ChrisGrovesMCM said:

Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

It worked for 10 min in the Netherlands but it's down again. My career is being reset due to a difference between local files and the server. Is that coming back?

Edited by NelensDnB
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PS+ players will love this game 😄 The bad thing is I can't play too. Hmmm...

 

2 minutes ago, NelensDnB said:

It workedfor 10 min but it's down again. My career is being reset due to a difference between local files and the server. Is that coming back?

Probably not. I tried career few times in last year and lost it three times. Never tried it again 😄

Edited by Johnnnn
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3 minutes ago, Johnnnn said:

PS+ players will love this game 😄 The bad thing is I can't play too. Hmmm...

 

Probably not. I tried career few times in last year and lost it three times. Never tried it again 😄

Damn... I was finally winning for once

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4 minutes ago, NelensDnB said:

Damn... I was finally winning for once

Yeah, it's broken design but after PS+ action they will have many new haters 😄 I don't care too much, it's broken but I can play time trial if I need or custom champs.

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Xbox One X

Version 1.13.0

Standard Xbox One controller

Central US location

Gigabit internet connection

Connectivity issues are making the game nearly unplayable. For me, it's affecting everything in "my team". I either get various connection errors or it just takes forever to do anything that requires server communication. Even if you are seeing most players connect, are you seeing how long it takes them to connect, the time to process requests/updates on the servers and how many attempts/retries it is taking for this connection to happen? For example, if you're counting me as a user that is able to connect, then enough metrics are not being considered to judge whether you are delivering a pleasant experience to your users.

Update: It's working great again Codemasters! Thanks to the entire IT team for your hard work. It's even faster than it has ever been for me.

2nd Update: It's back to being slow again.

21 April 2020: The RaceNet server communication issues continue and are making it very difficult to enjoy the game. These issues go back to at least 07 April 2020.

Edited by FlatOverCrest
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What's annoying is saying majority of people are online,  It's not working for anybody lol. 

 

Way to make a first impression on all the possible dlc customers from psn+.

 

Edited by x7eight
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57 minutes ago, ChrisGrovesMCM said:

Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

Would be nice to receive some free credits because of this inconvenience especially to those who pay full price for a game on day 1 of release and experience faults like this all the time! Would be nice to have some compensation for it! 

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4 minutes ago, COOKIES16v said:

Would be nice to receive some free credits because of this inconvenience especially to those who pay full price for a game on day 1 of release and experience faults like this all the time! Would be nice to have some compensation for it! 

If they put a single free credit on my account without asking me, I will explode of anger!
I don't want free credits!

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