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DiRT Rally 2.0 - In-Game Server Connectivity


Go to solution Solved by PJTierney,
Message added by PJTierney

 

 

DO THIS BEFORE POSTING

 

Check your own devices and/or internet connection first, restart your router etc.

Check if SteamPlayStation Network or Xbox Live are down.

 

 

HOW TO REPORT AN ISSUE

 

Copy this and use it as a template (delete/replace whatever you don't need):

 

  • Platform: Steam / PlayStation / Xbox
  • Country: x
  • Place where error was encountered: Events / Clubs / Time Trial
  • Kind of error: "Server refused connection attempt" / "Error code ending in 55-58" 

 

No additional details, comments or screenshots are required unless we ask for them.

You can also try emailing the above to custservice@codemasters.com

 

This thread is not for one-to-one support, but rather to make Support aware of any potential server issues.

A report doesn't mean an immediate investigation will take place, however if there are multiple reports in a short time period then it's a sign that something is happening and info will be passed on to Support who will handle things accordingly.

 

 

If you're on Windows 7 and experiencing an error ending in 58-58, update your security settings.

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  • Social Media & Community Team
18 minutes ago, GupDouglas said:

Unable to connect for 6 hours, western US. Credits come and go.. gameplay.. zero.

Confirmed: players will not lose Credits due to the current situation. If your Credits show as 0, it's a temporary error caused by the connection. Your Credits return when connected 🙂

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Frankly the servers have had way too many outages and resolution times way too long since I started playing on July 2019.

In particular if the servers go down on the weekend, which happens about once a month, the servers will not come up until Monday at the earliest.

In the last 4 weeks we have had 4 outages now.

On Twitch a meme developed to describe a situation where Racenet caused a DNF on a club or caused an online lobby to fall apart: people say "I got Racenetted".

Twitch Streamers want Racenet to work well and we feel we are often in damage control when our viewers are reacting to Racenet problems. 

Please don't just make the servers work again, please build some robustness into the servers.

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Du blabla, mais toujours pas de connexion au serveur Codemaster prend vraiment tous les joueurs pour des imbéciles..... Il suffit d'utiliser des serveurs suffisamment puissant pour résoudre les problèmes, j'ai joué à Rallyesim pendant des années avec des moyens d'une ASBL ils faisaient mieux que vous avec vos millions de dollars.
Montrez un peu de respect vis à vis des gens qui vous font vivre et résolvez définitivement ces problèmes intempestif de connexion....

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54 minutes ago, ChrisGrovesMCM said:

Appréciez les commentaires, tous et les excuses pour la gêne occasionnée. Nous avons des équipes qui travaillent toute la soirée sur une solution et nous y tiendrons. Nous constatons des progrès. Merci encore  👍

Du blabla, mais toujours pas de connexion au serveur Codemaster prend vraiment tous les joueurs pour des imbéciles ..... Il suffit d'utiliser des serveurs suffisamment puissants pour résoudre les problèmes, j'ai joué à Rallyesim pendant des années avec des moyens d'une ASBL ils étaient mieux que vous avec vos millions de dollars.
Montrez un peu de respect vis-à-vis des gens qui vous font vivre et résolvez définitivement ces problèmes intempestifs de connexion ....

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  • Social Media & Community Team

Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

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7 minutes ago, ChrisGrovesMCM said:

- Progress is being made and we're seeing the majority of players connect to servers 

Stop lying. "majority"...
All these disgusting PR-lies always.

You acting like there are just a small number of people who can't connect.
The server on xbox one in europe is down! Completely!

I lost out on 2 club rallies, one of them is very important to me.
And now the complete championship is ruined.

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27 minutes ago, ChrisGrovesMCM said:

Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

It worked for 10 min in the Netherlands but it's down again. My career is being reset due to a difference between local files and the server. Is that coming back?

Edited by NelensDnB
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PS+ players will love this game 😄 The bad thing is I can't play too. Hmmm...

 

2 minutes ago, NelensDnB said:

It workedfor 10 min but it's down again. My career is being reset due to a difference between local files and the server. Is that coming back?

Probably not. I tried career few times in last year and lost it three times. Never tried it again 😄

Edited by Johnnnn
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3 minutes ago, Johnnnn said:

PS+ players will love this game 😄 The bad thing is I can't play too. Hmmm...

 

Probably not. I tried career few times in last year and lost it three times. Never tried it again 😄

Damn... I was finally winning for once

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4 minutes ago, NelensDnB said:

Damn... I was finally winning for once

Yeah, it's broken design but after PS+ action they will have many new haters 😄 I don't care too much, it's broken but I can play time trial if I need or custom champs.

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Xbox One X

Version 1.13.0

Standard Xbox One controller

Central US location

Gigabit internet connection

Connectivity issues are making the game nearly unplayable. For me, it's affecting everything in "my team". I either get various connection errors or it just takes forever to do anything that requires server communication. Even if you are seeing most players connect, are you seeing how long it takes them to connect, the time to process requests/updates on the servers and how many attempts/retries it is taking for this connection to happen? For example, if you're counting me as a user that is able to connect, then enough metrics are not being considered to judge whether you are delivering a pleasant experience to your users.

Update: It's working great again Codemasters! Thanks to the entire IT team for your hard work. It's even faster than it has ever been for me.

2nd Update: It's back to being slow again.

21 April 2020: The RaceNet server communication issues continue and are making it very difficult to enjoy the game. These issues go back to at least 07 April 2020.

Edited by FlatOverCrest
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57 minutes ago, ChrisGrovesMCM said:

Thank you for your patience on the connectivity issues we're seeing right now. Latest update for you:

 

- Progress is being made and we're seeing the majority of players connect to servers

- If your account is showing as having 0 Credits, these are not lost and will appear when you next connect to the server

- We're still working hard and will keep you updated on DiRT channels 

 

Thanks again 🙂

Would be nice to receive some free credits because of this inconvenience especially to those who pay full price for a game on day 1 of release and experience faults like this all the time! Would be nice to have some compensation for it! 

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4 minutes ago, COOKIES16v said:

Would be nice to receive some free credits because of this inconvenience especially to those who pay full price for a game on day 1 of release and experience faults like this all the time! Would be nice to have some compensation for it! 

If they put a single free credit on my account without asking me, I will explode of anger!
I don't want free credits!

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