guide How to contact Customer Service & Report Issues

[PJTierney 5,945]

Although a small number technical issues can be resolved through the forums, you'll often have a faster and more informed response if you use our official Customer Service email.

 

For general technical issues:

 

HOW TO REPORT AN ISSUE

1. Visit https://www.codemasters.com/support/
    
2. Check the FAQs on the website to see if they answer any of your issues
    
3. If they don't, then fill in the form on the website with the following info (where appropriate):

• What platform you're playing on.
• What you were doing in-game at the time the issue occurred.
• What your hardware configuration is like (including peripherals like wheels and handbrakes).
• Any screenshots, .dll files (on PC) etc. would be helpful too.

 

 

For server connectivity:

 

 

DO THIS BEFORE EMAILING

 

1. Check your own devices and/or internet connection first, restart your router etc.
2. Check if Steam, PlayStation Network or Xbox Live are down.

 

 

HOW TO REPORT AN ISSUE

1. Fill in the form at https://www.codemasters.com/support/

 

Copy this and use it as a template (delete/replace whatever you don't need):

 

• Platform: Steam / PlayStation / Xbox
• Country: x
• Place where error was encountered: Events / Clubs / Time Trial
• Kind of error: "Server refused connection attempt" / "Error code ending in 55-58" 

 

No additional details, comments or screenshots are required unless we ask for them.

A report doesn't mean an immediate investigation will take place, however if there are multiple reports in a short time period then it's a sign that something is happening and info will be passed on to Support and IT who will handle things accordingly.

 

 

If you're on Windows 7 and experiencing an error ending in 58-58, update your security settings.

[PJTierney 5,945]

Hello everyone.

 

The above FAQ has been updated as there is now a support site where you can report issues instead of going by email.

All other instructions remain the same.