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Whole progress in game is lost

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Hello,

yesterday, I was playing with my friends and everything was okay, but today we want to play again. I have opened the game and I noticed, that whole progress is lost. I have only my level, liveries etc., but custom colors and campaign progress is lost.

Is there any way to get my progress back?

Yours faithfully

HOKAGE

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Hi,

Thanks for reporting your issue. However, we do need a complete bug report in order to gain all the details needed to replicate and troubleshoot your issue. A template is here for you to copy and paste in your answers:

Please complete the report when possible, as we do need all the details below to replicate your problem. What game mode is this in? Are you in Leagues? Do you have a league name at all?

Many thanks,

Barry.
 

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Hello,

I lost my progress in the campaign and colors on liveries and clothes have been reset. I am not in any league. I just started the game and everything was gone.

Yours faithfully

HOKAGE

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27 minutes ago, HOKAGE said:

Hello,

I lost my progress in the campaign and colors on liveries and clothes have been reset. I am not in any league. I just started the game and everything was gone.

Yours faithfully

HOKAGE

Hi @HOKAGE,

A completed bug report will be helpful. Can you confirm the names of your livery/suit and gloves from your game please

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Hello,

livery is called NEEDLES, Helmet - Sunrise, Suit - Classic, Gloves - Classic

Yours sincerely

HOKAGE

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1 hour ago, HOKAGE said:

Hello,

livery is called NEEDLES, Helmet - Sunrise, Suit - Classic, Gloves - Classic

Yours sincerely

HOKAGE

Thanks @HOKAGE, a bug report is still needed however.

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Hello,

where do I find one or how do I send you one?

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1 hour ago, HOKAGE said:

Hello,

where do I find one or how do I send you one?

Barry gave you a link earlier in the thread if you check back.

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I have opened the game and I noticed, that whole progress is lost. I have only my level, liveries etc., but custom colors and campaign progress is lost.

Steam

1.17

Unranked

Wired connection

0

No, I was not.

No, only for myself.

No, I cannot.

I cannot make the problem happen.

I do not have It.

I do not have a video.

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What troubleshooting have you attempted?

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I tried disabling the cloud saves on Steam and enabling it back. I also tried to delete game folder from userdata folder.

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Can you tried all the troubleshooting in this:

 

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Yes, I did every step mentioned here. Should I send you somehow the F1 2020 folder from userdata and documents?

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Yes. So to confirm, you have tried ALL the steps in the attached earlier, because you didn't mention the Verification of Steam files, removing mods etc. Also, please attach a DXdiag too.

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I am sorry, I remembered that when I was reading it. I am also sorry, but I cannot send you the F1 2020 folder from userdata. I have 63 MB, but I am only allowed to send 48.83 MB

DxDiag.txt

F1 2020.zip

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Can you revert your graphics drivers back. Can you also confirm exactly what is now missing? You can send your save data to community@codemasters.com

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Hello,

I tried reverting my graphics drivers. I set my livery to colors as before, but my campaign progress is still missing. Okay, I will put my name in the subject, so you can recognize, that It is from me.

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