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F1 2021:Ego Dumper Crash


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Hello dear devs and comunitty,

 

I have this problem:

  • A detailed description of the issue. Please include any error codes here. 
  1.  The game is crashing in any game mode - Breaking point, time trial, career, menu. (EGO DUMPER).

 

  • Platform
  1.  The platform is STEAM. Windows 10 PRO

 

  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
  1. The version is F1 2021, v 1.06

 

  • Game-mode?
  1.  Any game mode.

 

  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
  1. Yes, the problem isn't fixed from last year guys.

 

  • How do you make the problem happen?
  1. I play the game, then it crashes in a 5 minutes.

 

  • What troubleshooting have you attempted? Please always try to attempt to fix the issue 
  1. You know, unistall and re-install, checking the files, playing in safemode, checking if I am up to date with the softwares, update graphic driver and Windows, etc. 🙂

 

  • What peripherals are you are using (gamepad, wheel make & model etc) 
  1. Fanatec CSL Elite 1.1, Fanatec Fomular V2, Custom made pedal (load cell sensor)

 

  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.   
  1. No need, you guys know about it. The hole community complains about this problem, so i don't think a screenshot it's beneficial. 

p.s. i have same trouble in F1 2020. i dont know why and i want solve my case

Yea, looking forward to a response.

 

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1 hour ago, Untenmond said:

Hello dear devs and comunitty,

 

I have this problem:

  • A detailed description of the issue. Please include any error codes here. 
  1.  The game is crashing in any game mode - Breaking point, time trial, career, menu. (EGO DUMPER).

 

  • Platform
  1.  The platform is STEAM. Windows 10 PRO

 

  • What version of the game you are using (Shown on the start screen in the bottom left corner of the screen) 
  1. The version is F1 2021, v 1.06

 

  • Game-mode?
  1.  Any game mode.

 

  • We need to be able to make your problem happen internally so we can fix the issue. Can you make the problem happen again?
  1. Yes, the problem isn't fixed from last year guys.

 

  • How do you make the problem happen?
  1. I play the game, then it crashes in a 5 minutes.

 

  • What troubleshooting have you attempted? Please always try to attempt to fix the issue 
  1. You know, unistall and re-install, checking the files, playing in safemode, checking if I am up to date with the softwares, update graphic driver and Windows, etc. 🙂

 

  • What peripherals are you are using (gamepad, wheel make & model etc) 
  1. Fanatec CSL Elite 1.1, Fanatec Fomular V2, Custom made pedal (load cell sensor)

 

  • Any screenshots or video of the issue? If the video is long, please include a timestamp for when the issue appears.   
  1. No need, you guys know about it. The hole community complains about this problem, so i don't think a screenshot it's beneficial. 

p.s. i have same trouble in F1 2020. i dont know why and i want solve my case

Yea, looking forward to a response.

 

You have literally provided no information that makes your case. EGO dumper, crash dump and dxdiag would help.

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I Think I solved my trouble yesterday night.

first, I initialized whole SSD and reinstalled Windows 10 home.

second, i installed steam, F1 2021. but crash has been without ego dumper.

so I update graphic driver version 461.92 and update windows 10, update visual studio, ran steam and F1 2021 as administrator.

then no crash occurred.

i dont know why crash has been, but i dont care about reason.

Please develop stability so that the same problem doesn't happen again.

thx for ur reply

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  • Administrator

Where can I find crash dumps, dxdiags, save files and hardware setting files?

How to find a crash dump

·         Browse to the folder where you have Steam installed, usually this will be C:\Program Files (x86)\Steam

·         Browse to the userdata folder and Search for *.zip or browse to through the numbered directories to the relevant remote directory. (Might want to be more clear on the process for this as it implies very hit and miss directions)

·         You should find a file named something like crash_dump#76561198061784954.zip

·         Make sure you add this to your completed bug report

How to find your DXDiag

·         Press the [Windows]+[R] keys on your keyboard to bring up the Run command.

·         In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.

·         Click on "Save all Information."

·         Make sure you add this to your completed bug report

How to find your in-game hardware settings file

·         Browse to your hard drive where windows in installed

·         Browse to "...\Documents\My Games\F1 2021\"

·         Right click on the hardwaresettings folder select Send To -> Compressed (zipped) folder

·         Make sure you add this to your completed bug report

Also, please add your screenshots of your in-game graphical settings in English. Like these:

20210810154438_1.jpg20210809121606_1.jpg

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crash_dump#800360-20210821-175121-0.zipcrash_dump#800360-20210821-182951-0.zipcrash_dump#800360-20210821-185204-0.zipcrash_dump#800360-20210821-190635-0.zipcrash_dump#800360-20210821-193959-0.zipcrash_dump#800360-20210822-231644-0.zipcrash_dump#803111-20210824-203551-0.zipcrash_dump#800360-20210816-213852-0.zipcrash_dump#800360-20210816-214138-0.zipcrash_dump#800360-20210821-131150-0.zip

3 minutes ago, BarryBL said:

크래시 덤프, dxdiags, 저장 파일 및 하드웨어 설정 파일은 어디에서 찾을 수 있습니까?

크래시 덤프를 찾는 방법

·          Steam이 설치된 폴더로 이동합니다. 일반적으로 C:\Program Files (x86)\Steam입니다.

·          userdata 폴더로 이동하여 *.zip을 검색하거나 번호가 매겨진 디렉토리를 통해 관련 원격 디렉토리로 이동합니다. (매우 적중 및 미스 방향을 의미하므로 이에 대한 프로세스에 대해 더 명확하게 설명하고 싶을 수 있음)

·          crash_dump#76561198061784954.zip과 같은 이름의 파일을 찾아야 합니다.

·          완성된 버그 보고서에 이것을 추가해야 합니다.

DXDiag를 찾는 방법

·          키보드에서 [Windows]+[R] 키를 눌러 실행 명령을 불러옵니다.

·          "실행" 명령 상자에 dxdiag를 입력하고 <Enter> 키를 누릅니다. DirectX 진단 도구 팝업 창이 나타납니다.

·          "모든 정보 저장"을 클릭합니다.

·          완성된 버그 보고서에 이것을 추가해야 합니다.

게임 내 하드웨어 설정 파일을 찾는 방법

·          Windows가 설치된 하드 드라이브를 찾습니다.

·          "...\Documents\My Games\F1 2021\"로 이동합니다.

·          hardwaresettings 폴더를 마우스 오른쪽 버튼으로 클릭하고 보내기 -> 압축(zip) 폴더를 선택합니다.

·          완성된 버그 보고서에 이것을 추가해야 합니다.

또한 게임 내 그래픽 설정 스크린샷을 영어로 추가하십시오. 이것들처럼:

20210810154438_1.jpg20210809121606_1.jpg

i can play benchmark without crash at yesterday.

but, today i cant play race(practice session). play 1~2laps and f1 2021 crash and ego dumper pop up. please solve my case. thx

graphicoption2.png

graphicoption1.png

DxDiag.txt egodumper.log DxDiag.txt hardwaresettings.zip

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  • Administrator

Thanks for all of the detail @Untenmond.

I suspect a possible GPU crash here. Please disable asynchronous compute, reduce mirror and screen space reflections settings as low as possible. These have proved problematic to some users and have resulted in GPU problems. Also, turning down some non-critical graphics settings (crowd and helmet reflection comes to mind) may help improve stability. 

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  • Administrator

We have the crash dump, and will get someone to look. Please stop reposting the long dumper report as it doesn't help us in any way, thanks.

Also, do you have Bitdefender running at all? Also, turn down texture streaming as well.

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10 hours ago, BarryBL said:

We have the crash dump, and will get someone to look. Please stop reposting the long dumper report as it doesn't help us in any way, thanks.

Also, do you have Bitdefender running at all? Also, turn down texture streaming as well.

i already setted as low as possible all graphic options. so texture streaming option is ultra low. 

and i don't have Bitdefender running at all.

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10 hours ago, Untenmond said:

i using MSI MPG Z390 Gaming Edge AC. ATX motherboard

UEFI vA.B0 (refer to MSI SOP for updating UEFI BIOS)

Remarks: Not using onboard audio (instead some USB audio device using inbox driver only)

dxdiag WER indicates NVidia errors, try DDU your drivers.

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3 hours ago, steviejay69 said:

UEFI vA.B0 (refer to MSI SOP for updating UEFI BIOS)

Remarks: Not using onboard audio (instead some USB audio device using inbox driver only)

dxdiag WER indicates NVidia errors, try DDU your drivers.

okay....

so my to do list is

1. bios update

2. run ddu and install nvidia graphic drvier.

right?

then, what version i should install graphic driver?

and i using usb audio device. Should I stop using it?

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3 hours ago, Untenmond said:

okay....

so my to do list is

1. bios update

2. run ddu and install nvidia graphic drvier.

right?

then, what version i should install graphic driver?

and i using usb audio device. Should I stop using it?

1. Yes 

2. Yes, latest. Use Nvidia website. Might be worth deleting the hardware_settings_config.xml and letting the game create a new one.

3. Yes, please test without. Use DCH driver from MSI website.

All suggestions to rule issues out.

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Posted (edited)
23 hours ago, steviejay69 said:

1. Yes 

2. Yes, latest. Use Nvidia website. Might be worth deleting the hardware_settings_config.xml and letting the game create a new one.

3. Yes, please test without. Use DCH driver from MSI website.

All suggestions to rule issues out.

i follow your solution.

but crash has been faster than before follow last reply.

please solve my case @steviejay69 and @BarryBL

Edited by Untenmond
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22 minutes ago, Untenmond said:

DxDiag.txt 98.64 kB · 0 downloads

here.

What is the Leo Bodnar?

my pedal is unique product, but it does not cause game crash

I don't know why you are running outdated driver, the advice was that a minimum driver 461.92 but support for F1 2021 was not added until 471.11, here is the latest;

NVIDIA DRIVERS GeForce Game Ready 드라이버 WHQL (471.68)

please try that. Upgrading (install over) should be fine.

Fanatec have updated the firmware for the base (v.686) and wheel (v.41) link in previous post, FFB driver looks to be latest.

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2 hours ago, steviejay69 said:

I don't know why you are running outdated driver, the advice was that a minimum driver 461.92 but support for F1 2021 was not added until 471.11, here is the latest;

NVIDIA DRIVERS GeForce Game Ready 드라이버 WHQL (471.68)

please try that. Upgrading (install over) should be fine.

Fanatec have updated the firmware for the base (v.686) and wheel (v.41) link in previous post, FFB driver looks to be latest.

DxDiag.txt

i update all driver now.

but f1 2021 crash has been in a few minute ago.

what can i do more?

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  • Administrator

Can you post your new in-game graphical settings please as screenshots. It's a GPU issue I believe.

You could either try:
  • Deleting the hardware_settings_config.xml file in Documents\My Games\F1 2021\hardwaresettings and then booting the game.
  • Or turning off some of the settings in hardware_settings_config.xml; namely async compute, rt_shadows, rt_reflections, screen space reflections
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2 hours ago, BarryBL said:

Can you post your new in-game graphical settings please as screenshots. It's a GPU issue I believe.

You could either try:
  • Deleting the hardware_settings_config.xml file in Documents\My Games\F1 2021\hardwaresettings and then booting the game.
  • Or turning off some of the settings in hardware_settings_config.xml; namely async compute, rt_shadows, rt_reflections, screen space reflections

i setting as low as possible all option.

and crash has been in a few second from run f1 2021 so i can't take screenshots.

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  • Administrator

Have you:

  • Updated to 1.07
  • Verified your files on Steam. 
  • Please check you don't have Bitdefender installed, as there is a wider issue here outside of the game. 
  • Did you delete the hardware settings file?
  • Can you add a video of the crash please.
  • Are you running mods? 
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3 hours ago, Untenmond said:

i setting as low as possible all option.

and crash has been in a few second from run f1 2021 so i can't take screenshots.

TBH I don't know why people set the options low. Nvidia GPUs will drop power state unless fully loaded, this causes stutter.

Also, low settings cause very high framerates, this will crash the game. Use a setting appropriate to the card. With a 2060 Super you can get good frames in Ultra at 1080.

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On 2021. 8. 27. at 오후 10시 5분, BarryBL said:

당신은:

  • 1.07로 업데이트됨
  • Steam에서 파일을 확인했습니다. 
  • 게임 외부에 더 넓은 문제가 있으므로 Bitdefender가 설치되어 있지 않은지 확인하십시오. 
  • 하드웨어 설정 파일을 삭제하셨습니까?
  • 충돌 동영상을 추가할 수 있습니까?
  • 모드를 실행 중이신가요? 

1. already update f1 2021.

2. checked. 

3. i don't know Bitdefender and i don't use Bitdefender

4. yes.

5. i cant. now, run f1 2021 and try graphic option low, then crash.

6. i dont run mode game

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