JamieFookes Posted October 5, 2021 Share Posted October 5, 2021 A detailed description of the issue. Report Code Platform? Game-mode? [ONLINE] The amount of players in your session? If you know the players forum username, please tag as many people who were in your session What troubleshooting have you tried? Please list everything you tried. Any screenshots or video of the issue? Remember to add as unlisted if video via a third party. How do you make the problem happen? Please add a step-by-step guide here so we can replicate and get reported as quick as possible. The issue I am having is that I cannot login or create a Racenet account on F1 2020 on the Xbox Series X. Keep trying everything and it just keeps coming up as pictured. 2 months isn't old either @BarryBL 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 @JamieFookes you have to complete the bug report. I suspect a connectivity issue here. Troubleshooting for Xbox One and Series S/X - Troubleshooting - Codemasters Community Connection Issues Troubleshooting - Troubleshooting - Codemasters Community Please attempt some troubleshooting in the above. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 I have no connectivity issues with any other game. Even followed the troubleshooting 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 2 minutes ago, JamieFookes said: I have no connectivity issues with any other game. Even followed the troubleshooting Please confirm exactly what troubleshooting you have done. Thanks. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 All of it 1 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 13 minutes ago, JamieFookes said: All of it @JamieFookes, unfortunately, I need more specifics. Currently I have no bug report, no exact troubleshooting or details on your network setup. Please provide more accurate feedback or I wont be able to help you. 2 Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 (edited) It's exactly the same as the other person with this problem. There's no code. I've tried all the troubleshooting outlined in the links provided to no avail. Edited October 5, 2021 by JamieFookes 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 1 ./Please check whether you can log in directly to their RaceNet account via the website - RaceNet (codemasters.com) 2./ If so, check which devices (or Xbox Live accounts in this case) are linked against their RaceNet account. If it is already linked to an old account then you will need to delete this link and then try signing up / logging in via the game again to relink to the new account. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 Followed all that and still getting the same issue. I can play online, just cannot sign in or create a new Racenet account in game 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 1 minute ago, JamieFookes said: Followed all that and still getting the same issue. I can play online, just cannot sign in or create a new Racenet account in game Can you create a Racenet account via the website. You haven't confirmed if you can do 1 and 2. I suspect its linked to a old account. Please attempt troubleshooting tip 2. If you follow this, you shouldnt have the same issue as the accounts wont be linked. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 I have tried using a new email that hasn't been used on Racenet before, same thing keeps happening. Plus, I unlinked my Xbox account from this account. Still getting the same issue 1 Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 I can login directly to Racenet from a Web browser just fine, with all accounts 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 If you can login to Racenet correctly, check which devices (or Xbox Live accounts in this case) are linked against their RaceNet account. If it is already linked to an old account then they will need to delete this link and then try signing up / logging in via the game again to relink to the new account. How many accounts do you have? I suggest unlinking all of them, and re-linking the desired account to a new account. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 Xbox isn't linked to any of the accounts. Tried every single email account I have. I have 4 email accounts and have them unlinked on all. Still not working in game even with a new account. Two of the emails weren't setup for Racenet accounts. 1 Quote Link to comment Share on other sites More sharing options...
Administrator BarryBL Posted October 5, 2021 Administrator Share Posted October 5, 2021 12 minutes ago, JamieFookes said: Xbox isn't linked to any of the accounts. Tried every single email account I have. I have 4 email accounts and have them unlinked on all. Still not working in game even with a new account. Two of the emails weren't setup for Racenet accounts. Will raise to the developer team. Thanks. However, our systems are showing that Racenet & F1 2020 is working fine, and there are very isolated incidents, possibly down to a connectivity issue. Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 5, 2021 Author Share Posted October 5, 2021 Could it be because I got it through EA Play? Just coming up with ideas. As I have no connection issues, I can still play in online lobbies with no issue 1 Quote Link to comment Share on other sites More sharing options...
JamieFookes Posted October 7, 2021 Author Share Posted October 7, 2021 On 10/6/2021 at 12:00 AM, BarryBL said: Will raise to the developer team. Thanks. However, our systems are showing that Racenet & F1 2020 is working fine, and there are very isolated incidents, possibly down to a connectivity issue. It isn't a connectivity issue. F1 2021 works, so the issue must be with F1 2020 and the Xbox Series X/S compatibility 1 Quote Link to comment Share on other sites More sharing options...
GrandMasterGlue Posted October 8, 2021 Share Posted October 8, 2021 I have exactly the same issue trying to signup to racenet through F1 2020 on the Xbox Series X, game acquired via GamePass/EA Play. 1 Quote Link to comment Share on other sites More sharing options...
Sonofboosh666 Posted February 25 Share Posted February 25 Yeah same issue can get on with 2021 but not 2020 Quote Link to comment Share on other sites More sharing options...
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