Social Media & Community Team jennyannem Posted December 10, 2015 Social Media & Community Team Share Posted December 10, 2015 Hi all! We apologise for the problems with the 'Super Hero' achievement on Xbox One. If this achievement won't unlock there's a few things you can try here. If you have already done this then please complete the survey here if you are still having issues. Link to comment Share on other sites More sharing options...
DarrenAH Posted December 18, 2015 Share Posted December 18, 2015 @jennyannem It's obvious you guys realise that this is an issue across the board for all Xbox One users, it has previously been stated that you believe this to be an issue at the Microsoft side of the achievement system.I have a couple of follow up questions though:The links you have posted go to a support support thread that concentrates on checking the sync, for example if the achievement is in the Done...Unlocking state on the console or if the achievement is unlocked but the GS has not been added.The issue with this is that (for me) the achievement tracker always starts at 0% and then jumps to 100%/Done...Unlocking and back to 0% again, it appears that it jumps to 100% once I have been on track long enough for it to go up by 1% (6 minutes) so does that not mean there is something within the game itself that isn't working quite right?The survey that they suggest there is basically us as users logging the issue with MS, I have been through the issue with the guys on support chat a couple of times and essentially got no resolution to the issue. Have you logged this with MS as an official support ticket yourselves?Surely it would be better for the CM devs to talk to the tech guys at MS to get to the bottom of the issue?As far as I know there are currently 2 people that have somehow unlocked this achievement - "Chechnyan Racer" and "DeadlyWilly76" - info taken from http://www.trueachievements.com/a202090/f1-super-hero-achievement.htm (right hand side says which site users have unlocked it)Could yourselves or MS see how they were able to do it?I know I have gone on a bit so this will be my last question for now, has anyone in your office been able to unlock this achievement in testing? I think you can start up a time trial and idle the Xbox for 10 hours for the tracker to count and am surprised this never came up in your office before.You can see what the TrueAchievements.com community have tried to do to rectify it in the comments here http://www.trueachievements.com/viewcomment.aspx?commentid=897139#vchI will leave it there and look forward to your response on the above, thanks in advance Link to comment Share on other sites More sharing options...
Social Media & Community Team jennyannem Posted December 18, 2015 Author Social Media & Community Team Share Posted December 18, 2015 Hi @DarrenAH,Thanks for providing us with that information, we'll have a look and investigate. We are in dialogue with Microsoft about this issue, and these are the steps they've suggested for now. We're continuing to investigate the issue. Link to comment Share on other sites More sharing options...
DarrenAH Posted December 18, 2015 Share Posted December 18, 2015 @jennyannem Thanks for the quick response, I have linked this thread into the TA comments section for the rest of the users on there to keep up to date with progression, I assume this will be the best thread looking for updates on this issue? Link to comment Share on other sites More sharing options...
Social Media & Community Team jennyannem Posted December 18, 2015 Author Social Media & Community Team Share Posted December 18, 2015 DarrenAH said: @jennyannem Thanks for the quick response, I have linked this thread into the TA comments section for the rest of the users on there to keep up to date with progression, I assume this will be the best thread looking for updates on this issue? Yes, any updates will be to this thread :) Link to comment Share on other sites More sharing options...
YuriCampos Posted December 30, 2015 Share Posted December 30, 2015 I still having this problem. I can't unlock the achievement. :-( Link to comment Share on other sites More sharing options...
dvd251996 Posted December 31, 2015 Share Posted December 31, 2015 No one has the achievement yet (excepting those two people). I hope it will be fixed in next patch, but i have a bad feeling about no news posted... Please let us know what's happening Link to comment Share on other sites More sharing options...
SGS8 Posted January 1, 2016 Share Posted January 1, 2016 There won't be any updates in terms of this achievement. But i hope that i'm wrong Link to comment Share on other sites More sharing options...
Kliko Posted January 4, 2016 Share Posted January 4, 2016 jennyannem said: Hi @DarrenAH,Thanks for providing us with that information, we'll have a look and investigate. We are in dialogue with Microsoft about this issue, and these are the steps they've suggested for now. We're continuing to investigate the issue. That is not really answering questions. But hope you will answer this one. When did Microsoft suggest those steps? Please exact day as from early September till now (but 2 weeks ago last contact) I have let Microsoft know the steps don't work. Have 3 times filled in the Survey on the Xbox page (first time early September). It's funny to see that CM is stupid enough to take over false claims. On indeed TA.com is very clear that what Microsoft says not works for this.Anyway it start getting rediculous. Almost 6 months and still broken. We have 6 months time to cancel a buy of a faulty product. Guess I gonna make use of that Customer Law. As I think that also CM is not fully honest. Link to comment Share on other sites More sharing options...
Kliko Posted January 8, 2016 Share Posted January 8, 2016 Jenna, can you please respond to the question about when told Microsoft thoose steps to CM? Link to comment Share on other sites More sharing options...
dvd251996 Posted January 11, 2016 Share Posted January 11, 2016 Finally fixed!!, a xbox patcth was launched and now can be unlocked Link to comment Share on other sites More sharing options...
DarrenAH Posted January 12, 2016 Share Posted January 12, 2016 dvd251996 said: Finally fixed!!, a xbox patcth was launched and now can be unlocked Had the same last night. Thanks to all at CM for responding and looking at this with MS. Now 100% for all F1 games on Xbox again Link to comment Share on other sites More sharing options...
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